Elaina McClure

When responding to a client, if we copy and paste a picture or link into the ticket, click back up towards the top of our text to adjust spelling/add more text/etc., OR are just simply typing, sometimes the whole message erases which destroys everything that we have been working on for our response. Then once it is gone, the screen is frozen and we cannot start to type again. We have to refresh our browser or exit out of the whole tab and open it back up.

It does not seem to be specific to the length of text either, but it is frustrating when you have been working on a ticket for a while and everything is gone which leads to taking up more time on creating it again.

I do not have a video to share of this because it happens at such random times. I would have to record days of work for it to randomly happen again. There have been at least 5 other co-workers who have mentioned they have experienced this as well.