小林正左子
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Total activity377
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Last activity
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Activity overview
Latest activity by 小林正左子-
小林正左子 created a post,
I want to get the number of views of Guide articles with Zendesk API.
Currently there is no API endpoint or attribute to get the number of views in any given period of time, but I need to get it for customization of Guide in the near future. It should be possible to ...
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小林正左子 commented,
Shiyu Zhu I'm surprised they're still considering it.I don't think it's the kind of part that changes behavior depending on the language, and we all want this feature.
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小林正左子 commented,
+1 for this feature
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小林正左子 created a post,
Request for messaging ticket assignment
Feature Request Summary: The specification for assigning tickets is that the first person in charge, after receiving a ticket, must "hide" the status himself/herself before a third party can assi...
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小林正左子 created a post,
Viewing AI and Bot Usage History of Monthly Active Users (MAU)
Feature Request Summary: Is there any plan to show the history of "Monthly Active Users (MAU)" in the Management Center "Check AI and Bot Usage"? Description/Use Cases: We would like to know th...
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小林正左子 created a post,
About the list of Featured Articles in the Help Center's search box on a smartphone
Feature Request Summary: Regarding the list of featured articles in the Help Center search box (https://support.zendesk.com/hc/ja/articles/5589418866330), when displayed on a smartphone, the titl...
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小林正左子 created a post,
I want to maintain the previous state of the "Customer Action History", "Knowledge Base", and "Application" fields when a ticket is opened from a link in the ticket URL.
Feature Request Summary: I want to maintain the previous state of the "Customer Action History", "Knowledge Base", and "Application" fields when a ticket is opened from a link in the ticket URL. De...
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小林正左子 commented,
Hi Orsolya Forster Is semantic search available only in English? Are there any plans to implement it in Japanese?
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小林正左子 commented,
Does this mean that this article is the final answer from Zendesk? Q: Do we have a back step or start new inquiry yet in Messaging? A: Not at this time, however we do have the ability to clear th...
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小林正左子 commented,
I will leave a comment here as well as in the feedback.Regarding the pagination, this is confusing to agents.How is it that when you open a ticket view, the most recent one appears first, but then ...