Masako K
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Total activity144
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes59
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Subscriptions46
Activity overview
Latest activity by Masako K-
Masako K created a post,
Steps cannot be copied and pasted when the instance changes.
Feature Request Summary: Make it possible to copy and paste flow builders between production and sandbox instances. Description/Use Cases: Copying and pasting steps from a sandbox flow builder can ...
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Masako K commented,
Hi, Lisa Tam How is this different from the current "messaging" behavior?If you write a question in the middle of the flow, the "Answer Bot" suggests an article from the Help Center that might be a...
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Masako K commented,
Hi, Gorka Cardona-Lauridsen We are using the latest version of Copenhagen theme with customization.You mean that you want us to fix this issue ourselves.Of course, we understand that it is your own...
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Masako K created a post,
Setting up a fixed display for article pages on smartphones
When viewing Help Center articles on a smartphone, the page can be moved left and right. The usage rate of devices accessing our Help Center is high on smartphones, and we believe this is something...
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Masako K commented,
If we can eventually figure out the difference between before and after code use, I think it will be even better.First of all, I would like to be able to see the updates of the code.
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Masako K commented,
Hi, Caroline I'm interested in both.When the code was modified and who modified it.Since there is no code management feature like SVN, I consider these information important I'm looking forward to ...
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Masako K created a post,
Please consider adding items to be displayed in the monitoring log.
AnsweredFeature Request Summary: I would like to see additional items displayed in the monitoring log (https://support.zendesk.com/hc/en-us/articles/4408828001434). Description/Use Cases: Mainly, I want ...
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Masako K created a post,
Add "Back" step in "Flow Builder"
Feature Request Summary: I would like to add a "Go back" step to "Flow Builder". Description/Use Cases: Currently the "Flow Builder" does not allow to "go back to the beginning" until the end o...
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Masako K created a post,
CSAT Questionnaire Activation in Messaging
Feature Request Summary: Add a step to the flow builder where CSAT questionnaires can be triggered. Description/Use Cases: I would like to take a CSAT survey at the end of a messaging session for...
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Masako K created a post,
Items to be added to the ”Answer Bot” dashboard
Feature Request Summary: Show the number of CSAT ratings earned and the opinions of those with bad ratings. Description/Use Cases: A ticket is created after a message is forwarded to an agent in ...