Masako K
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Total activity194
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes91
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Activity overview
Latest activity by Masako K-
Masako K created a post,
Customize the position of the ticket status button
Feature Request Summary: I would like the status button on the ticket page to be customizable to any position or moved a little more to the left. Business impact of limitation or missing feature: ...
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Masako K commented,
Hi, Naresh Chevuri How about we try it this way? Watch out, it's on the Japanese screen! Create a greeting response flow Uncheck "Greeting message" under "Standard answers" for the target bot. Set...
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Masako K commented,
Hi, Lisa & Team The features we added this time were not what we wanted.Very disappointing. Why can't you understand that it is enough if there is ( only one) step for users to return to the first ...
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Masako K commented,
Hi, Team All the links notated on this page are incorrect.Check to see if they are correct. Thanks!
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Masako K commented,
Hello team. You often suggest to us Zendesk users that we should enhance our FAQ knowledge and make it self-resolving. But don't you think that one of the reasons they are not accompanied by result...
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Masako K commented,
Hi Team! Thanks for adding this feature!We applaud you and your team for your decision!
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Masako K commented,
Hello Amisha Sharma I'm extremely grateful that you implemented this response so quickly this time!The behavior as we expected was reflected in the production environment.
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Masako K created a post,
Inserting sentences set by macro between sentences
CompletedFeature Request Summary: When inserting macro text between sentences, the insertion position is forced to the end of the sentence or later. I want to make the insertion position arbitrary. Descr...
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Masako K created a post,
Reflecting the "Click" and "Resolved" Metrics in the Messaging Channel of the Suggested Articles Dashboard
Feature Request Summary: "Analyzing article recommendations from Answer Bot" > Understanding the Article Recommendations dashboard reports has the following notes. Note: The Article Recommendation...
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Masako K commented,
Lisa Tam A interactive viewer might be a good idea. What we would like, however, is for flows to be able to be copied and pasted bidirectionally between the sandbox and production.Or, it would be n...