Masako K
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Total activity321
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes201
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Activity overview
Latest activity by Masako K-
Masako K created a post,
I want to maintain the previous state of the "Customer Action History", "Knowledge Base", and "Application" fields when a ticket is opened from a link in the ticket URL.
Feature Request Summary: I want to maintain the previous state of the "Customer Action History", "Knowledge Base", and "Application" fields when a ticket is opened from a link in the ticket URL. De...
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Masako K commented,
Hi Orsolya Forster Is semantic search available only in English? Are there any plans to implement it in Japanese?
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Masako K commented,
Does this mean that this article is the final answer from Zendesk? Q: Do we have a back step or start new inquiry yet in Messaging? A: Not at this time, however we do have the ability to clear th...
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Masako K commented,
I will leave a comment here as well as in the feedback.Regarding the pagination, this is confusing to agents.How is it that when you open a ticket view, the most recent one appears first, but then ...
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Masako K created a post,
About the pagination of the view
Feature Request Summary: Since 3/24(JST), we have made some modifications to the view screen.Among them, the pagination at the bottom of the view needs to be corrected. Description/Use Cases: *...
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Masako K created a post,
Blacklisting of problem customers
Feature Request Summary: I would like to add a condition step to blacklist customers with problematic behavior and guide them to an email channel before forwarding them to an agent in the flow bu...
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Masako K commented,
It has been almost a year since I submitted my request and I am very distrustful of whether they are trying to take action or pretend it never happened.
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Masako K commented,
It has been almost a year since I submitted my request and I am very distrustful of whether they are trying to take action or pretend it never happened.
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Masako K created a post,
Review of trigger execution conditions in messaging
Feature Request Summary: We would like to request a review of the timing for determining the trigger execution condition "when a visitor requests a chat message" in messaging.Shouldn't it origina...
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Masako K commented,
Hello with Lisa&Team! Restart Button.If this button means "from the beginning", I would like to have full control over its placement. Back button.If this button means "go back one step," then we wa...