Masako K

1. Chat
2. ...
3. 使い方ガイド
4. オンラインチャットの設定と展開

Hi, Team All the links notated on this page are incorrect.Check to see if they are correct. Thanks!

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• Masako K
• Created April 11, 2022 06:09
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

Hello team. You often suggest to us Zendesk users that we should enhance our FAQ knowledge and make it self-resolving. But don't you think that one of the reasons they are not accompanied by result...

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• Masako K
• Created March 30, 2022 01:41
• 2 votes

1. Zendesk updates
2. Announcements
3. Announcing composer enhancements

Hi Team! Thanks for adding this feature!We applaud you and your team for your decision!

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• Masako K
• Created March 25, 2022 06:08
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Inserting sentences set by macro between sentences

Hello Amisha Sharma I'm extremely grateful that you implemented this response so quickly this time!The behavior as we expected was reflected in the production environment.

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• Masako K
• Created March 25, 2022 05:40
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Steps cannot be copied and pasted when the instance changes.

Lisa Tam A interactive viewer might be a good idea. What we would like, however, is for flows to be able to be copied and pasted bidirectionally between the sandbox and production.Or, it would be n...

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• Masako K
• Created January 31, 2022 05:20
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Steps cannot be copied and pasted when the instance changes.

Lisa Tam Thanks for noticing my comment. It's a simple story.I want to take a single branded flow that I created in the sandbox and paste everything directly into production.Currently, I can't past...

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• Masako K
• Created January 28, 2022 06:31
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Customize the UI differently than usual for certain conditions.

Kolten Kittleson We have already practiced many things like the method you suggested.However, what we want to do is to change the ticket screen so that we can quickly determine when certain conditi...

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• Masako K
• Created January 26, 2022 00:54
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Hi, Lisa Tam How is this different from the current "messaging" behavior?If you write a question in the middle of the flow, the "Answer Bot" suggests an article from the Help Center that might be a...

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• Masako K
• Created December 22, 2021 04:22
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Setting up a fixed display for article pages on smartphones

Hi, Gorka Cardona-Lauridsen We are using the latest version of Copenhagen theme with customization.You mean that you want us to fix this issue ourselves.Of course, we understand that it is your own...

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• Masako K
• Created December 22, 2021 01:03
• 0 votes

1. Community
2. Feedback - Admin Center
3. Please consider adding items to be displayed in the monitoring log.

If we can eventually figure out the difference between before and after code use, I think it will be even better.First of all, I would like to be able to see the updates of the code.

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• Masako K
• Created December 08, 2021 01:21
• 0 votes