Masako K
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Total activity182
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes83
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Posts
Recent activity by Masako K-
Inserting sentences set by macro between sentences
CompletedFeature Request Summary: When inserting macro text between sentences, the insertion position is forced to the end of the sentence or later. I want to make the insertion position arbitrary. Descr...
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Reflecting the "Click" and "Resolved" Metrics in the Messaging Channel of the Suggested Articles Dashboard
Feature Request Summary: "Analyzing article recommendations from Answer Bot" > Understanding the Article Recommendations dashboard reports has the following notes. Note: The Article Recommendation...
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The title of the request form and the contents entered in the subject are searched together and displayed as the result of recommended articles.
Feature Request Summary: The title of the request form and the contents entered in the subject are searched together and displayed as the result of recommended articles. Description/Use Cases: Bus...
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Steps cannot be copied and pasted when the instance changes.
Feature Request Summary: Make it possible to copy and paste flow builders between production and sandbox instances. Description/Use Cases: Copying and pasting steps from a sandbox flow builder can ...
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Setting up a fixed display for article pages on smartphones
When viewing Help Center articles on a smartphone, the page can be moved left and right. The usage rate of devices accessing our Help Center is high on smartphones, and we believe this is something...
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Please consider adding items to be displayed in the monitoring log.
AnsweredFeature Request Summary: I would like to see additional items displayed in the monitoring log (https://support.zendesk.com/hc/en-us/articles/4408828001434). Description/Use Cases: Mainly, I want ...
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Add "Back" step in "Flow Builder"
Feature Request Summary: I would like to add a "Go back" step to "Flow Builder". Description/Use Cases: Currently the "Flow Builder" does not allow to "go back to the beginning" until the end o...
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Items to be added to the ”Answer Bot” dashboard
Feature Request Summary: Show the number of CSAT ratings earned and the opinions of those with bad ratings. Description/Use Cases: A ticket is created after a message is forwarded to an agent in ...
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CSAT Questionnaire Activation in Messaging
Feature Request Summary: Add a step to the flow builder where CSAT questionnaires can be triggered. Description/Use Cases: I would like to take a CSAT survey at the end of a messaging session for...
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Conditions for triggering CSAT after creating a ticket in messaging
Feature Request Summary: After creating a ticket in messaging, CSAT is not triggered without an agent. Description/Use Cases: The purpose of this is to get CSAT for end users who are resolved by ...