小林正左子
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Recent activity by 小林正左子-
I want to get the number of views of Guide articles with Zendesk API.
Currently there is no API endpoint or attribute to get the number of views in any given period of time, but I need to get it for customization of Guide in the near future. It should be possible to ...
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Request for messaging ticket assignment
Feature Request Summary: The specification for assigning tickets is that the first person in charge, after receiving a ticket, must "hide" the status himself/herself before a third party can assi...
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Viewing AI and Bot Usage History of Monthly Active Users (MAU)
Feature Request Summary: Is there any plan to show the history of "Monthly Active Users (MAU)" in the Management Center "Check AI and Bot Usage"? Description/Use Cases: We would like to know th...
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About the list of Featured Articles in the Help Center's search box on a smartphone
Feature Request Summary: Regarding the list of featured articles in the Help Center search box (https://support.zendesk.com/hc/ja/articles/5589418866330), when displayed on a smartphone, the titl...
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I want to maintain the previous state of the "Customer Action History", "Knowledge Base", and "Application" fields when a ticket is opened from a link in the ticket URL.
Feature Request Summary: I want to maintain the previous state of the "Customer Action History", "Knowledge Base", and "Application" fields when a ticket is opened from a link in the ticket URL. De...
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About the pagination of the view
Feature Request Summary: Since 3/24(JST), we have made some modifications to the view screen.Among them, the pagination at the bottom of the view needs to be corrected. Description/Use Cases: *...
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Blacklisting of problem customers
Feature Request Summary: I would like to add a condition step to blacklist customers with problematic behavior and guide them to an email channel before forwarding them to an agent in the flow bu...
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Review of trigger execution conditions in messaging
Feature Request Summary: We would like to request a review of the timing for determining the trigger execution condition "when a visitor requests a chat message" in messaging.Shouldn't it origina...
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I would like to be able to freely set up paid and free certificates.
Feature Request Summary: In the future, we hope to be able to configure paid and free certificates under different brands so that they can coexist. Description/Use Cases: If a brand is added be...
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Customize the position of the ticket status button
Feature Request Summary: I would like the status button on the ticket page to be customizable to any position or moved a little more to the left. Business impact of limitation or missing feature: ...