Masako K
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Total activity297
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Last activity
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Member since
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Posts
Recent activity by Masako K-
About the pagination of the view
Feature Request Summary: Since 3/24(JST), we have made some modifications to the view screen.Among them, the pagination at the bottom of the view needs to be corrected. Description/Use Cases: *...
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Blacklisting of problem customers
Feature Request Summary: I would like to add a condition step to blacklist customers with problematic behavior and guide them to an email channel before forwarding them to an agent in the flow bu...
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Review of trigger execution conditions in messaging
Feature Request Summary: We would like to request a review of the timing for determining the trigger execution condition "when a visitor requests a chat message" in messaging.Shouldn't it origina...
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I would like to be able to freely set up paid and free certificates.
Feature Request Summary: In the future, we hope to be able to configure paid and free certificates under different brands so that they can coexist. Description/Use Cases: If a brand is added be...
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Customize the position of the ticket status button
Feature Request Summary: I would like the status button on the ticket page to be customizable to any position or moved a little more to the left. Business impact of limitation or missing feature: ...
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Inserting sentences set by macro between sentences
CompletedFeature Request Summary: When inserting macro text between sentences, the insertion position is forced to the end of the sentence or later. I want to make the insertion position arbitrary. Descr...
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Reflecting the "Click" and "Resolved" Metrics in the Messaging Channel of the Suggested Articles Dashboard
Feature Request Summary: "Analyzing article recommendations from Answer Bot" > Understanding the Article Recommendations dashboard reports has the following notes. Note: The Article Recommendation...
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The title of the request form and the contents entered in the subject are searched together and displayed as the result of recommended articles.
Feature Request Summary: The title of the request form and the contents entered in the subject are searched together and displayed as the result of recommended articles. Description/Use Cases: Bus...
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Steps cannot be copied and pasted when the instance changes.
Feature Request Summary: Make it possible to copy and paste flow builders between production and sandbox instances. Description/Use Cases: Copying and pasting steps from a sandbox flow builder can ...
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Setting up a fixed display for article pages on smartphones
When viewing Help Center articles on a smartphone, the page can be moved left and right. The usage rate of devices accessing our Help Center is high on smartphones, and we believe this is something...