Fernando Duarte
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Total activity19
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Last activity
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Activity overview
Latest activity by Fernando Duarte-
Fernando Duarte commented,
I agree 100% with Heather Rommel! The idea of a a real time dashboard is to show what they are actually doing
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Fernando Duarte commented,
I am hoping someone has an insight on how to change the behavior of the answer bot as the experience is frustrating for some customers, In their own words:it appears to be sent me a help article a...
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Fernando Duarte commented,
The Jira Integration does not support Organization fields to sync. We need to be able to pass the organization value to the linked Jira. The only workaround here is to create an individual trigger...
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Fernando Duarte created a post,
Display variable Hint
AnsweredWe present a field called Severity to our customers in or ticket form which is used to set the initial priority in a ticket. I want to change the hint for that field to display the definition of e...