Joshua Bentley

Total activity

87
Last activity

November 09, 2021 18:06
Member since

April 15, 2021 14:29
Following

0 users
Followed by

0 users
Votes

22
Subscriptions

23

Activity overview

Latest activity by Joshua Bentley

Joshua Bentley commented, November 09, 2021 18:06
Our AR team just switched to NetSuite and we're also having this issue. As noted in the other comments from two years ago, whitelisting does nothing. So far, NetSuite hasn't been able to help eithe...
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- Joshua Bentley
- Created November 09, 2021 18:06
- 0 votes
Joshua Bentley created a post, October 04, 2021 22:35
Phrase Search in Guide Admin
1. Community
2. Troubleshooting and Q&A
I'm trying to find all articles with a specific phrase so I can get rid of it. Many of our articles were written before my time at the company and contain an annoying "This article will" phrase at ...
- Joshua Bentley
- Created October 04, 2021 22:35
- 3 followers
- 3 comments
- 1 vote
Joshua Bentley commented, June 03, 2021 21:04
Been awhile since there has been any update on this. We would also like this feature.
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- Joshua Bentley
- Created June 03, 2021 21:04
- 0 votes
Joshua Bentley created a post, May 07, 2021 21:02
Satisfaction Rating Report Confusion
Answered
1. Community
2. Troubleshooting and Q&A
Hello, community! I've noticed when reporting on satisfaction that the data seems to be inaccurate. For example, I looked at the satisfaction report for solved tickets last week, saw a Bad rating a...
- Joshua Bentley
- Created May 07, 2021 21:02
- 4 followers
- 5 comments
- 0 votes
Joshua Bentley commented, March 25, 2021 20:52
Chiming in. This would be immensely helpful for some of our article navigation when doing a series of articles. Rather than having to copy and paste the code into each article's source, using the c...
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- Joshua Bentley
- Created March 25, 2021 20:52
- 1 vote
Joshua Bentley commented, March 11, 2021 23:41
Why are the columns in a different order between files? I've been working on writing macros for two days in Excel to do formatting and get rid of information I don't need only to discover that they...
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- Joshua Bentley
- Created March 11, 2021 23:41
- 0 votes
Joshua Bentley commented, February 23, 2021 20:13
Thank you, sphen! Just added the trigger for all future tickets for which those are true as well as an automation to clean up older tickets too. Have you come across a way to rename other phone num...
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- Joshua Bentley
- Created February 23, 2021 20:13
- 0 votes
Joshua Bentley created a post, February 19, 2021 00:56
Explore - Saving Dashboard Dates
Answered
1. Community
2. Troubleshooting and Q&A
The date range for the Zendesk-created dashboards in Explore are set to automatically be for the last 30 days as soon as you visit the dashboard. I cannot get my own dashboards to mimic this behavi...
- Joshua Bentley
- Created February 19, 2021 00:56
- 2 followers
- 2 comments
- 0 votes
Joshua Bentley created a post, February 16, 2021 20:48
Trigger to auto-close/resolve VM tickets with short messages
Answered
1. Community
2. Troubleshooting and Q&A
Since turning on Talk we're getting a lot of empty messages where customers are apparently getting the beep to leave a message then hanging up. These are almost always 9 seconds long. I'd like to b...
- Joshua Bentley
- Created February 16, 2021 20:48
- 2 followers
- 5 comments
- 1 vote
Joshua Bentley commented, December 28, 2020 19:28
Hey, @... - I can confirm what Harriet has told you.
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- Joshua Bentley
- Created December 28, 2020 19:28
- 0 votes