Joshua Bentley
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Total activity113
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Last activity
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Activity overview
Latest activity by Joshua Bentley-
Joshua Bentley commented,
I agree that this was a mistake for Zendesk to roll out. If you're looking for a solution while they sort this out, my team has been using the Lovely Views app and it looks like it still has this f...
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Joshua Bentley commented,
Amisha Sharma - definitely willing to meet to share thoughts.
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Joshua Bentley commented,
Using team publishing, we're trying to streamline our process a bit. Here's what we'd like to have happen. Article author (in their own segment and only able to create/edit articles, but not publi...
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Joshua Bentley commented,
Thanks, Dave Dyson, but that's part of my original issue: we have several sections with the same names. It sounds like our only option is to update those sections so they pertain to their specific ...
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Joshua Bentley created a post,
Guide Views in Explore
I'm trying to do a report on # of views for our Help Center. Because we have several subsections with the same title (for example, there is a "Getting Started" subsection for each of our products) ...
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Joshua Bentley commented,
My question here may be better for the Explore community. I'm trying to do a report on # of views and we have several subsections with the same title. For example, there is a "Getting Started" subs...
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Joshua Bentley commented,
Chiming in here to agree that changing this is definitely not ideal. Being able to sort by these two columns is incredibly valuable and removing it will also have a negative impact on us as well.
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Joshua Bentley commented,
Trudy Slaght - gotcha! Thanks for letting me know.
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Joshua Bentley commented,
Amisha Sharma No, we were able to submit both an internal note AND a public reply at the same time. Not drafts, notes were actually published to the ticket and replies to the customer were actually...
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Joshua Bentley commented,
Upvoting this request, but also wanting to check to see if anything else changed with this interface. We switched to the Agent Workspace earlier this year and when we did, we could save Internal No...