Joshua Bentley
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Total activity126
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Last activity
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Activity overview
Latest activity by Joshua Bentley-
Joshua Bentley commented,
CJ Johnson - you are amazing. Thank you! This is a step in the right direction. Let's see if we can get closer. Could we adjust this formula to look for tickets that got changed from NULL to either...
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Joshua Bentley commented,
Thanks for the reply, Jahn Bronilla. For clarification, here's what happens usually: Ticket is created in Group A based on triggers using "received at". Ticket is worked on by agent in Group A the...
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Joshua Bentley created a post,
Ticket Group at time of creation
I need to be able to report on how many tickets were created in Group A. It is irrelevant where they ended up, I only care about where they started. Thanks!
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Joshua Bentley commented,
I agree. We would also like to be able to limit which outbound lines are available to agents. Example: our billing team should only be able to call out from the billing phone line. If an individua...
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Joshua Bentley commented,
Lydon McGrane - I'm sad to say we're in a similar boat here. Not over this specific decision, but similar decisions that have been made over the years. There are so many things that Zendesk could/s...
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Joshua Bentley commented,
Our transfer interface does not match the described process and screenshots. Here are a few examples: We have two Jane's on the team, but only one shows up when we type Jane in the search. We MUST...
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Joshua Bentley commented,
I agree that this was a mistake for Zendesk to roll out. If you're looking for a solution while they sort this out, my team has been using the Lovely Views app and it looks like it still has this f...
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Joshua Bentley commented,
Amisha Sharma - definitely willing to meet to share thoughts.
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Joshua Bentley commented,
Using team publishing, we're trying to streamline our process a bit. Here's what we'd like to have happen. Article author (in their own segment and only able to create/edit articles, but not publi...
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Joshua Bentley commented,
Thanks, Dave Dyson, but that's part of my original issue: we have several sections with the same names. It sounds like our only option is to update those sections so they pertain to their specific ...