Joshua Bentley
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Total activity177
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Last activity
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Member since
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Following0 users
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Votes65
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Activity overview
Latest activity by Joshua Bentley-
Joshua Bentley commented,
I want to look for articles that contains a specific phrase, not any of the words within that phrase. For example, we are changing our corporate domain so I need to find any article with the old do...
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Joshua Bentley commented,
Super helpful! Thank you!
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Joshua Bentley created a post,
Prepping for Corporate Domain Change
AnsweredHello, all! Our company is changing our domain and I'm trying to document all of the things I need to make sure get updated. I could use some extra brains to help me. :) Our subdomain will not be...
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Joshua Bentley commented,
Thank you for the suggestion, Ahmed Zaid! I'll look into that more.
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Joshua Bentley created a post,
Help w/Tickets but not phones
I have agents in two groups representing two tiers. Both teams handle tickets and calls in their respective groups. Calls and tickets for each tier are routed to their groups. Occasionally I need a...
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Joshua Bentley commented,
Upvoted Lisa 's post and adding our own use case: Feature Request Summary: Allow staff accounts to mark an email as spam without requiring they see all tickets or be able to delete emails. Descr...
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Joshua Bentley commented,
Thanks for the reply, James. I also got your direct message to me. It seems like you may not have read my post thoroughly since I specifically said in my post that I do not have "Ticket: Organizat...
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Joshua Bentley created a post,
Trigger for No Organization
I'm trying to create a trigger to update a ticket field when an org doesn’t exist in our system yet. I have tried following the instructions provided in this article, however I’m not seeing a “-” o...
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Joshua Bentley commented,
Hello! I'm not seeing a "-" for Organization. Can I just leave it blank? I'm trying to update a ticket field when an org doesn't exist in our system yet and I haven't been able to get anything to ...
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Joshua Bentley commented,
Hey there, Nacho Santana! I'm trying to find a link for any existing requests to improve statuses and status behavior. Can you help? The way Closed tickets are currently handled has a pretty major ...