Ryan McLennan
-
Total activity10
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes1
-
Subscriptions5
Activity overview
Latest activity by Ryan McLennan-
Ryan McLennan commented,
Agreed! The yellow color also causes confusion because it makes the third party message appear as only an Internal Note. In other words, the agent isn't sure if the third party message was received...
-
Ryan McLennan commented,
The use of the word 'Simply' throughout these instructions is frustrating.
-
Ryan McLennan commented,
@... I see it in the Settings > Tickets area. You may not be an administrator and not have these powers?
-
Ryan McLennan created a post,
Help Request Form: How to include Description in email to CC recipients?
Our help request submit form includes the option to CC someone. However, the email that the CC recipient receives, doesn't include the Description that appears on the help request submit form. Fo...