Amber Barnes
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Total activity81
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Last activity
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Member since
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Following0 users
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Votes23
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Activity overview
Latest activity by Amber Barnes-
Amber Barnes commented,
Yes to ALL OF THIS.
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Amber Barnes commented,
For the roadmap items, is there a more specific timeline? Specifically for flagging/commenting/creating.
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Amber Barnes commented,
DEFINITELY a NEED!
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Amber Barnes commented,
I have had issues with using the filter for tag exclusion. I built a query that I wanted to exclude tickets that had certain tags, so I added a tag filter and excluded those tags. The query however...
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Amber Barnes commented,
Yes please help us on this Zendesk. This is an increasingly frustrating issue and is limiting our ability to scale in an effective manner for agents. The third-party app that is recommend is not a ...
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Amber Barnes commented,
Yes I love this solution. Categories were helpful with triggers so this solution is right up to par with that.
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Amber Barnes commented,
Will automations ever be brought up to par with triggers? The automation build page is archaic. Not being able to search for the conditions/actions is so difficult, especially when you have a lot o...
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Amber Barnes commented,
@... - We are going to use the formula field work around to strip subdomain from website, but that means we lose the ability to have multiple domains in a field as you suggested right? Pre-integra...
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Amber Barnes commented,
I'm having a bit of trouble with domain mapping. In Zendesk we have a number of organizations that have multiple domains associated with them. The data sync only allows for one to be mapped and wil...
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Amber Barnes created a post,
Setting requester with a macro
Not plannedWe have a number of use cases where agents are creating tickets to the same requester quite frequently. It would be very useful for there to be an option to set requester with the macro actions. Ex...