Chandra Mullineaux

1. Community
2. Feedback - Help Center (Guide)
3. Add feature for the ability to approve help center registrations

Since we have our HC locked down, there is no registration link on the sign-in page. It's been several years since we set it up, but I believe the setting is in Admin Center under People > Configur...

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• Chandra Mullineaux
• Created July 13, 2023 13:18
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Add feature for the ability to approve help center registrations

Hi Jake - We are a B2B shop and we need to get approval from the customer's organization before we are able to create a user account and allow a person to submit tickets on behalf of that organizat...

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• Chandra Mullineaux
• Created July 12, 2023 16:48
• 2 votes

1. Community
2. Feedback - Help Center (Guide)
3. Add feature for the ability to approve help center registrations

We have been struggling with this for almost 10 years now. We have had to lock down our Help Center, and have customers request accounts via a form completely outside of Zendesk. I would LOVE to se...

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• Chandra Mullineaux
• Created July 12, 2023 13:00
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing a change to a new article in section e-mail notification

This change has created a critical issue for us. We have been relying heavily on the ability to send article content via email to customers for several years. We use this for our product release no...

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• Chandra Mullineaux
• Created May 25, 2023 16:50
• 9 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Agent Workspace

We cannot migrate to Agent Workspace until we are able to move the content box and most recent message back up to the top. 99% of our ticket volume is via email. We give our customers the option to...

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• Chandra Mullineaux
• Created September 21, 2022 13:17
• 1 vote

1. Agent guide
2. Customer management and profiles
3. Suspending a user

Is there any way to get a notification, or trigger anything at all when a user is suspended? We would like to notify the account manager when a user is suspended so that they can update the contact...

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• Chandra Mullineaux
• Created June 16, 2022 18:58
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Transfer Case notes to KB article template

The old Ticket to Help Center app (which the Knowledge Capture app replaced) used to allow you to copy ticket comments to an article. We were able to use this in combination with ticket fields and ...

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• Chandra Mullineaux
• Created April 11, 2022 19:35
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. [Agent Workspace] move the reply section back to the top

Thank you - I didn't realize that.

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• Chandra Mullineaux
• Created September 29, 2021 21:33
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. [Agent Workspace] move the reply section back to the top

I was planning to migrate to Agent Workspace but I am hesitating now because of this. I'm pretty sure our agents will revolt, since the majority of our tickets are handled via email and can be very...

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• Chandra Mullineaux
• Created September 29, 2021 20:28
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Help Center Template to read from Ticket Fields when using KC App

We currently work around this by running a macro that creates a ticket comment in the format of an article with the ticket fields pulled in, and then copying and pasting that into the article itsel...

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• Chandra Mullineaux
• Created August 11, 2021 12:48
• 1 vote