Jamie Noell
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Total activity72
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Last activity
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Member since
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Votes4
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Activity overview
Latest activity by Jamie Noell-
Jamie Noell commented,
I raised a ticket for this same issue at least a week ago and am awaiting a response from Zendesk Advocacy. I did another test yesterday, and I was able to redact text from an end user comment but...
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Jamie Noell commented,
Please at least add the default group so that if we need to audit licenses, we can easily sort by / filter by the default group. In addition, please add the external id as in our case, we populate ...
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Jamie Noell commented,
Yes, please add the Custom Role for those of us on Enterprise.
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Jamie Noell created a post,
Alphabetize custom fields on Automation config screen
Could you please alphabetize the ticket "Master fields" and requester custom fields on the screen where an automation is configured. Currently, we have to scroll through 5 "pages" of custom fields...
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Jamie Noell created a post,
Show Side Conversation child ticket for all agents
The child ticket number created from a Side Conversation only displays if the person has the permissions to open up / view the ticket. It would be helpful if the ticket number would always display,...
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Jamie Noell created a post,
Tag tickets with redacted content
CompletedWe like the new redaction feature in the core product. We would like to be able to flag / tag tickets where information has been redacted, so that we can both share with our managers to try to edu...
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Jamie Noell created a post,
Agent signature on Side Conversation child ticket
The original method for a Side Conversation includes the Agent Signature. However, the child ticket option for a Side Conversation (SC) does not include the Agent Signature. While the agent creat...
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Jamie Noell created a post,
Bring back chat visitor list with Agent Workspace
Our team leads need to be able to monitor live chats from a QA perspective and offer real-time feedback to newer agents. Since we migrated to Agent Workspace, we have lost that capability. The vi...
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Jamie Noell commented,
There is an additional thread on this topic here: https://support.zendesk.com/hc/en-us/community/posts/360047894054-Redaction-and-attachment-deletion-for-side-conversations Not being able to redact...
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Jamie Noell commented,
I agree with at least being able to delete a Side Conv. We are having to delete the entire ticket if someone accidently adds PII in a Side Conv. More details: https://support.zendesk.com/hc/en-us...