Oliver Cyples
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Total activity72
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Last activity
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Member since
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Following0 users
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Votes11
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Activity overview
Latest activity by Oliver Cyples-
Oliver Cyples commented,
How is the Apple App Store not natively available to connect the same as Google Play Store? There's upcoming requirements that this is needed for each of our brands, we have well over 20 different ...
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Oliver Cyples commented,
Hi We urgently require this to be available also. We do however transfer to a queue rather than have the bot hold on for an agent but it is still impossible to correlate the data in the metrics. ...
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Oliver Cyples created a post,
End-User vs Agent Ended Chat
Availability to report on whether the agent or end-user actively ended the chat, this would be great to allow our teams to review the reason why the agent ended the chat and if we can identify any ...
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Oliver Cyples commented,
Why remove sorting by subject? As mentioned several times in this thread it's a very common feature to have which now means more configuration work to add additional views to further separate work,...
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Oliver Cyples created a post,
Live Dashboard Additions
Hey Just a few things raised by my stakeholders, if any of these could be added for future or plans on what is coming in future. - Ability to exclude certain tags/fields from the Tickets Solved i...
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Oliver Cyples commented,
Hey Just a few things raised by my stakeholders, if any of these could be added for future or plans on what is coming in future. - Ability to exclude certain tags/fields from the Tickets Solved i...
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Oliver Cyples commented,
Hi, Is there plans to add multiselect to the live filters at all? Love the live dashboard but due to some separation of roles within the same Team they have different groups to direct the contact...
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Oliver Cyples commented,
Hi Is there any work planned to improve this process with out the use of API or a custom paid app. We have a number of Subject Access Requests that are dealt with by a specific team, they are not...
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Oliver Cyples created a post,
Admin attachments library
Hi Due to our regulators requirements we're often sent private documents from customers for verification etc. I have used https://support.zendesk.com/hc/en-us/community/posts/4409506775450-Add-a-...
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Oliver Cyples commented,
Ray Van Voorhis its under the Profile page not the Sounds & Notifications tab. +1 to have this added at an admin level.