Oliver Cyples
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Total activity106
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Last activity
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Activity overview
Latest activity by Oliver Cyples-
Oliver Cyples commented,
Hi Sean, Thanks for coming back to me, this is a key reporting metric and isn't providing accurate results. If Group A transfers to Group B's queue but then the call is abandoned this should not ...
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Oliver Cyples commented,
+1 for this!
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Oliver Cyples created a post,
Transferred Calls Wait Time still with Originating Department
AnsweredHi When transferring a call from Group A to Group B, why does the wait time stick with Group A until Group B answer the call? This renders the live monitoring useless and also incorrectly impacts...
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Oliver Cyples commented,
Hey, We had a similar issue a year or so back, it turned out to be our Anti-Virus and Firewall, we needed to add a list of the Zendesk IPs to the exception list and this appears to have resolved ...
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Oliver Cyples commented,
Hey Bob C Not sure if you've worked this out now but for anyone else its under Chart Configuration>Chart click Show Variation.
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Oliver Cyples commented,
Hey, That'd be great thank you. As a brief overview we have subject access requests and have a team who need to manually transcribe all the calls required; obviously this is very time consuming f...
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Oliver Cyples commented,
Hi Sean Chuang just wondering if there was an update on the release for this feature please? This will be massively beneficial for us.
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Oliver Cyples commented,
This would be a great addition especially for an internal knowledgebase which may include step by steps!
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Oliver Cyples commented,
Hi, we meet the criteria for this and I have just filled out the EAP. When will this be available as standard please? Thanks
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Oliver Cyples commented,
Hi This is great, it would be good to also allow custom notifications such as alerts for if the chat threshold of X was hit etc. This would be really useful for Admins to have as we can set our o...