Oliver Cyples
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Total activity57
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Last activity
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Activity overview
Latest activity by Oliver Cyples-
Oliver Cyples created a post,
Live Dashboard Additions
Hey Just a few things raised by my stakeholders, if any of these could be added for future or plans on what is coming in future. - Ability to exclude certain tags/fields from the Tickets Solved i...
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Oliver Cyples commented,
Hey Just a few things raised by my stakeholders, if any of these could be added for future or plans on what is coming in future. - Ability to exclude certain tags/fields from the Tickets Solved i...
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Oliver Cyples commented,
Hi, Is there plans to add multiselect to the live filters at all? Love the live dashboard but due to some separation of roles within the same Team they have different groups to direct the contact...
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Oliver Cyples commented,
Hi Is there any work planned to improve this process with out the use of API or a custom paid app. We have a number of Subject Access Requests that are dealt with by a specific team, they are not...
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Oliver Cyples created a post,
Admin attachments library
Hi Due to our regulators requirements we're often sent private documents from customers for verification etc. I have used https://support.zendesk.com/hc/en-us/community/posts/4409506775450-Add-a-...
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Oliver Cyples commented,
Ray Van Voorhis its under the Profile page not the Sounds & Notifications tab. +1 to have this added at an admin level.
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Oliver Cyples commented,
Drill In doesn't seem like a good replacement for drillthrough, as mentioned in this article "Zendesk don't recommend using more than 10 levels for performance and administration purposes.", due to...
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Oliver Cyples commented,
Hi We need to be able to assume our agents accounts, as others have mentioned this would be extremely useful for identifying issues. I understand Zendesk Support have a bypass tool that allows th...
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Oliver Cyples commented,
+1 for this!
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Oliver Cyples created a post,
Phone Numbers in Explore
Hey We need to be able to have Incoming phone number in Explore, the closest article I could find was https://support.zendesk.com/hc/en-us/articles/360057235414-Explore-recipe-List-of-incoming-ph...