Oliver Cyples

1. Community
2. Feedback - Reporting and analytics (Explore)

Hey   Just a few things raised by my stakeholders, if any of these could be added for future or plans on what is coming in future. - Ability to exclude certain tags/fields from the Tickets Solved i...

• Oliver Cyples
• Created April 29, 2022 15:48
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)

Hi   Due to our regulators requirements we're often sent private documents from customers for verification etc. I have used https://support.zendesk.com/hc/en-us/community/posts/4409506775450-Add-a-...

• Oliver Cyples
• Created January 12, 2022 11:45
• 2 followers
• 0 comments
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)

Hey   We need to be able to have Incoming phone number in Explore, the closest article I could find was https://support.zendesk.com/hc/en-us/articles/360057235414-Explore-recipe-List-of-incoming-ph...

• Oliver Cyples
• Created September 02, 2021 09:06
• 1 follower
• 0 comments
• 2 votes

1. Community
2. Zendesk Suite Q&A

Hey   I know this is possible via API but our Support teams don't have access to do this. Having the option to reorder the list of Help Centre articles by key words would be ideal for us.   As an e...

• Oliver Cyples
• Created August 27, 2021 08:22
• 3 followers
• 1 comment
• 1 vote

1. Community
2. Feedback - Voice (Talk)

Hi We don't use an IVR and rather have lines that call through to our groups. Due to this is means for example with our Spanish teams we have about 10 different phone numbers. When outbound calling...

• Oliver Cyples
• Created June 29, 2021 13:27
• 2 followers
• 1 comment
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)

Hi   I couldn't find another post on this. We've recently switched to Agent Workspace, after speaking to one of the team I understand Chat still uses the Display Name set in the Chat Product, howev...

• Oliver Cyples
• Created April 27, 2021 17:05
• 4 followers
• 1 comment
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)

Hey   I just wanted to feedback on the editing of group macros with out requiring Global Access.  After speaking to your support guys who were very helpful explaining, it appears because a macro is...

• Oliver Cyples
• Created April 13, 2021 16:04
• 9 followers
• 9 comments
• 7 votes

1. Community
2. Feedback - Ticketing System (Support)

Hi We've recently had an agent struggling with the brightness of the UI in Zendesk, with out needing to change the look on the instance for everyone it'd be great to have some accessibility options...

• Oliver Cyples
• Created February 16, 2021 16:39
• 3 followers
• 1 comment
• 1 vote