Ollie
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Total activity129
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Last activity
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Activity overview
Latest activity by Ollie-
Ollie commented,
This would be a great feature! +1
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Ollie commented,
Hey Theres a useful article here https://support.zendesk.com/hc/en-us/articles/4988173561370-Creating-private-ticket-groups-and-granting-agents-access about private ticket groups which will leave...
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Ollie commented,
Hey We created an article for not found that contained information and then added this to the script.js. We could then add our own content to it. It required being at the top of the script.js and ...
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Ollie commented,
I'd recommend creating a macro just for tag consistency, if you can create them select Add Tag (Tag name). Then go to views, select Add View, in the all conditions section, select Status Category ...
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Ollie commented,
Hey If I'm tracking tickets I add a tag to them such as (admin_view) and then I have a personal view for less than solved and the tag. Or if you're the assignee you can set a view based on either...
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Ollie created a post,
Granular Talk Permissions
AnsweredHi We'd like to allow certain talk roles to be able to update call greetings (out of hours for admins), we know this is available under the Team Lead role currently however this gives access to a...
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Ollie commented,
Thank you for adding this!
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Ollie commented,
We use chat bots through Ultimate and having an alert come through when the group they sit in goes offline would be ideal.
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Ollie commented,
We've also requested Sort by Subject back, would be great to see this returned for the same reason as above.
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Ollie commented,
Hi Sean, Thanks for coming back to me, this is a key reporting metric and isn't providing accurate results. If Group A transfers to Group B's queue but then the call is abandoned this should not ...