Eric Cheadle
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Votes on activity by Eric Cheadle-
We need this feature as well. Seems like it would be pretty simple. We get tickets that are voicemails sometimes. If a return call doesn't pick up, we will often email reply to the ticket. If the e...
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I agree with the OP I'm not sure why, but over the last year the amount of accidental negative feedbacks is higher than the number of legitimate negative feedbacks. There is no way for us to change...
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Ok thanks, that's a good thought, I wonder if it is #3. I will try these out thanks!
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I have agents that use zendesk talk to call customers. Some of these customers have an automated line where the extension has to be pressed. When this happens it never works and it counts presses a...
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Yeah I am interested in getting this process working for me, but all of the links say I do not have access. I've setup a trigger to email client when they create a ticket after hours, but would lik...