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David Nguyen

Joined Apr 15, 2021

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Last activity Dec 28, 2023

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ACTIVITY OVERVIEW

Latest activity by David Nguyen

David Nguyen commented,

CommentTicket basics

Could this be made into an option in the future so we can disable it?

We often need to use special characters in communication with customers.

View comment · Posted Aug 16, 2022 · David Nguyen

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David Nguyen commented,

Community comment Q&A - Chat, messaging, and widgets

Hi Christopher,

It seems that the widget is not hiding as expected if the user is not logged in.

Looking at the console, I believe that the culprit is that we are now using the Web SDK and not the Web Widget (Classic)

"

Method webWidget.hide does not exist.

A note from Zendesk: API methods associated with the Web Widget (Classic) are still being executed on this page. This website is now using the new Web SDK (messaging experience) which no longer supports these APIs. If you don't intend to use the Web Widget (Classic), we recommend that you remove this code from your website.  Whilst not recommended, leaving them won't cause any issues. "

Is it possible to hide the web SDK through similar code on the theme or elsewhere?

View comment · Edited Mar 10, 2022 · David Nguyen

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David Nguyen created a post,

Post Q&A - Chat, messaging, and widgets

What would need to be done to only show the web widget/answer bot to only signed in users on the ZenDesk help center?

I believe the following should work, but it doesn't appear to be:

{{#if signed_in}}

{{else}}

{{/if}}

Posted Feb 23, 2022 · David Nguyen

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David Nguyen commented,

CommentHow to manage the help center

Would it be possible for the web widget be available to all users for answer bot, but chat not be an option for either visitors (non-signed in users) or organizations with a specific tag (such as VIP/Non-VIP/Trial/Premium/etc.) ?

View comment · Posted Oct 11, 2021 · David Nguyen

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David Nguyen created a post,

Post Q&A - Chat, messaging, and widgets

I have been wanting to hide the chat/widget from users that are not logged in to the Help Center and have it appear when they are logged in.

I understand that the https://developer.zendesk.com/embeddables/docs/widget/api#ze.hide documents on what to use, but I am not familiar enough with javascript to know where to put it. Any pointers?

Posted Feb 12, 2021 · David Nguyen

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