Collin Cunninghame
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Total activity63
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Last activity
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Activity overview
Latest activity by Collin Cunninghame-
Collin Cunninghame commented,
I understand that the internal terms could be confusing to end-users, but I'm in favor of some configuration options so admins can use the terms best suited for their business. For example, "solved...
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Collin Cunninghame created a post,
Feature Request: Allow navigation between form editor and form conditions
Feature Request Summary: Currently, you can only view a form's conditions from the ⋮ button on the main forms page. It would be better if you could also access these while editing the form's fiel...
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Collin Cunninghame commented,
Yes, this is the one thing I miss from hub-and-spoke. You can prevent agents from viewing tickets outside of their current groups, but I haven't ever seen an instance where it made sense to apply t...
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Collin Cunninghame commented,
Hi James, good to know. My use case is related to agent management. For example, if I need to update a property on multiple agents, my workflow is to go down the list, searching the email address w...
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Collin Cunninghame created a post,
Search results for user-specific queries should default to "users" tab instead of "tickets"
When searching with user-specific terms like "role" or "type:user," the search results should default to the "users" tab instead of "tickets," which would always have 0 results. An extra click is a...
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Collin Cunninghame commented,
Is there a way to get this calculated attribute to work like a "real" timestamp, for filtering? It seems like it's not possible to have a "past 7 days" type time filter based on this attribute.
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Collin Cunninghame commented,
Absolutely baffling behavior. Why would I want to respond to a different address than the one that contacted me? Our issue is that users will lose access to their primary email and submit from an a...
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Collin Cunninghame commented,
This has also broken simple OS-level text shortcuts on Mac. Our team is heavily reliant on these shortcuts, so this is crippling to our efficiency. (Macros are not a suitable alternative because th...
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Collin Cunninghame commented,
The ability to see all changes to a particular item is critical for me. In the old experience, you could click on the view/trigger/user/whatever to see all the log entries that involve that item. I...
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Collin Cunninghame commented,
Would hate for this to hit 6 months without a comment and disappear. The workaround doesn't work for me because it doesn't capture historic data, but also because we use wildcards in our forwarding...