Collin Cunninghame
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Total activity49
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Last activity
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Member since
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Following0 users
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Votes19
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Activity overview
Latest activity by Collin Cunninghame-
Collin Cunninghame created a post,
Search results for user-specific queries should default to "users" tab instead of "tickets"
When searching with user-specific terms like "role" or "type:user," the search results should default to the "users" tab instead of "tickets," which would always have 0 results. An extra click is a...
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Collin Cunninghame commented,
Is there a way to get this calculated attribute to work like a "real" timestamp, for filtering? It seems like it's not possible to have a "past 7 days" type time filter based on this attribute.
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Collin Cunninghame commented,
Absolutely baffling behavior. Why would I want to respond to a different address than the one that contacted me? Our issue is that users will lose access to their primary email and submit from an a...
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Collin Cunninghame commented,
This has also broken simple OS-level text shortcuts on Mac. Our team is heavily reliant on these shortcuts, so this is crippling to our efficiency. (Macros are not a suitable alternative because th...
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Collin Cunninghame commented,
The ability to see all changes to a particular item is critical for me. In the old experience, you could click on the view/trigger/user/whatever to see all the log entries that involve that item. I...
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Collin Cunninghame commented,
Would hate for this to hit 6 months without a comment and disappear. The workaround doesn't work for me because it doesn't capture historic data, but also because we use wildcards in our forwarding...
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Collin Cunninghame commented,
Hi Caroline, I tend to need to filter by "item changed" more often than "actor," which is one place where the Support audit log beats the Admin Center audit log. The flood of noise generated from a...
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Collin Cunninghame created a post,
Overwhelmed by noise in audit log
When I check the audit log, I am generally investigating the root cause of some problem. However, it's annoying to do this because my audit log is filled with records of every successful sign-in of...
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Collin Cunninghame created a post,
Improved notifications and recovery for target failures
According to "Notifying external targets," an external target will be automatically deactivated after 21 consecutive attempts fail. For high-volume targets, this threshold can be reached very quick...
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Collin Cunninghame commented,
I'm also hoping to use skill routing as an alternative to a bunch of near-duplicate Groups. The rigidity with which skills are automatically set (exactly once, at creation, before any triggers are ...