Collin Cunninghame
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Recent activity by Collin Cunninghame-
I understand that the internal terms could be confusing to end-users, but I'm in favor of some configuration options so admins can use the terms best suited for their business. For example, "solved...
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Yes, this is the one thing I miss from hub-and-spoke. You can prevent agents from viewing tickets outside of their current groups, but I haven't ever seen an instance where it made sense to apply t...
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Hi James, good to know. My use case is related to agent management. For example, if I need to update a property on multiple agents, my workflow is to go down the list, searching the email address w...
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Is there a way to get this calculated attribute to work like a "real" timestamp, for filtering? It seems like it's not possible to have a "past 7 days" type time filter based on this attribute.
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Absolutely baffling behavior. Why would I want to respond to a different address than the one that contacted me? Our issue is that users will lose access to their primary email and submit from an a...
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This has also broken simple OS-level text shortcuts on Mac. Our team is heavily reliant on these shortcuts, so this is crippling to our efficiency. (Macros are not a suitable alternative because th...
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The ability to see all changes to a particular item is critical for me. In the old experience, you could click on the view/trigger/user/whatever to see all the log entries that involve that item. I...
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Would hate for this to hit 6 months without a comment and disappear. The workaround doesn't work for me because it doesn't capture historic data, but also because we use wildcards in our forwarding...
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Hi Caroline, I tend to need to filter by "item changed" more often than "actor," which is one place where the Support audit log beats the Admin Center audit log. The flood of noise generated from a...
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I'm also hoping to use skill routing as an alternative to a bunch of near-duplicate Groups. The rigidity with which skills are automatically set (exactly once, at creation, before any triggers are ...