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Aleksandra Budnik
Joined Apr 15, 2021
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Last activity Dec 27, 2023
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Latest activity by Aleksandra Budnik
Aleksandra Budnik commented,
Hi @... thank you for your feedback. Do we have that option for ZenDesk Support? I only see the tips related to ZenDesk Sell (here https://support.zendesk.com/hc/en-us/articles/360059994253-How-do-I-export-notes-associated-with-a-specific-deal-)
The search approach works well. I will try to work on that. Thank you
View comment · Posted Oct 18, 2021 · Aleksandra Budnik
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Aleksandra Budnik commented,
@... maybe I will ping you as you look like a guy that knows how the stuff works around here. I'm in a need of those older tickets tbh.
View comment · Posted Oct 13, 2021 · Aleksandra Budnik
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Aleksandra Budnik commented,
Hi ZenDesk Support!
Hi. I was searching for the Archive of my conversation history found this thread. But I am still not able to get the data. I tried to set up the filter for 2280h-old closed tickets but it shows me April and I want to get tickets from October 2019. By tickets I mean I want to be able to read the content of the ticket. What do I have to do?
ps. I have the admin access
View comment · Posted Oct 12, 2021 · Aleksandra Budnik
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Aleksandra Budnik commented,
Is there a way to organize a call with a person who can guide me on how to use it? Or maybe someone can remotely check my settings from the ZenDesk crew.
View comment · Posted Feb 16, 2021 · Aleksandra Budnik
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Aleksandra Budnik commented,
Thank you very much for your prompt reply, Brett.
To be honest, I did not. However, today I gave it a try. I have used these settings https://support.zendesk.com/hc/en-us/articles/203662186-About-the-Support-default-automations#topic_5bx_2ty_5t
I've sent myself a test email set it to 'Answer as solved' (with no delay). And I did not receive the rating.
But then when I wanted to add it I got an error so it might be blocking my tests.
> Automation could not be updated as:
- An automation that runs multiple times per ticket is not allowed. Use a time-based condition that is true only once (Hours since created is 24), or add an action that nullifies the condition. For example, a Priority is High condition paired with an action that sets the Priority to Urgent. Learn more
View comment · Posted Feb 15, 2021 · Aleksandra Budnik
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Aleksandra Budnik created a post,
I have set up the Customer Feedback (Satisfaction check).
It states (here https://support.zendesk.com/hc/en-us/articles/203662256-Using-CSAT) that when we make the ticket 'solved' the user gets a message on his email after 24 hours to share his feedback. That does not work. Our tester did not get an email after 24h.
Posted Feb 12, 2021 · Aleksandra Budnik
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