Anaïs France
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Recent activity by Anaïs France-
Hi there ! I'm not sure to understand when a reply to a side conversation becomes public or not. When someone replies to a side conversation notification created by a trigger, the reply becomes a ...
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Thank you Susan !
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Ok, thanks Susan. When an end user enters a comment, does the ticket status automatically becomes open (from pending or on-hold) ?
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Hi there ! I read that the Next reply metric begins with the oldest unanswered customer's comment. Does the term "customer" mean any end user, not necessarily the requester ? That is, CCs added by ...