Anaïs France
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Last activity
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Activity overview
Latest activity by Anaïs France-
Anaïs France commented,
Hi Philipp, Thanks for your answer and sorry for my slow reaction. When you say "there isn't a native way" - is there a way for a developper ?
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Anaïs France created a post,
Promote articles on the home page without changing the order of articles in each section
Hi, when I promote some articles, they appear in the promoted articles section on the home page, which is good, but I do not want them to be on the top of each section, for our articles are sorted ...
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Anaïs France commented,
I find this feature (follow-up tickets) intersting but it would be nice to have the possibility to unlink to the old ticket in the agent space if the new issue has nothing to do with the old topic.
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Anaïs France commented,
Ok, thank you. That seems to be clear ! Good day to you !
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Anaïs France commented,
Thanks a lot for your prompt reply. I've already had a glance at this article, but I went through this more carefully this time. There's no mention about the case of restricted access with the allo...
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Anaïs France commented,
Hi Remi, thanks for your reply. 1. I was talking about email address added as a CC, not that of the requester. Or, do you mean that if an unregistered email is added as a CC by a requester, that ti...
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Anaïs France commented,
Thanks for your confirmation, Madison. I was imprecise in my message as to {{ticket.id}}, but I was refering to the formula #{{ticket.id}} which apparently behaves the same way as {{ticket.link}}, ...
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Anaïs France created a post,
CCing non registered users/unverified email
AnsweredHi ! We have set up a restricted access to our Zendesk instance with some domains listed in the allow list and all other users suspended with * in the blocked list. What is the expected behavior wh...
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Anaïs France commented,
Hi ! I'm confused about which URL the placeholders {{ticket.link}} and #{{ticket.id}} point to. It looks like in some case, they render the URL in the help center (/hc/requests) and sometime the ti...
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Anaïs France commented,
@..., thanks for the clarification ! Actually it would have been interesting for us if a reply to a side conversation could become a public reply: in some cases, we are relying on the public reply ...