Anaïs France
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Votes on activity by Anaïs France-
Thanks for your confirmation, Madison. I was imprecise in my message as to {{ticket.id}}, but I was refering to the formula #{{ticket.id}} which apparently behaves the same way as {{ticket.link}}, ...
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@..., thanks for the clarification ! Actually it would have been interesting for us if a reply to a side conversation could become a public reply: in some cases, we are relying on the public reply ...
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Hi Philipp, Thanks for your answer and sorry for my slow reaction. When you say "there isn't a native way" - is there a way for a developper ?
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I find this feature (follow-up tickets) intersting but it would be nice to have the possibility to unlink to the old ticket in the agent space if the new issue has nothing to do with the old topic.
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Hi ! I'm confused about which URL the placeholders {{ticket.link}} and #{{ticket.id}} point to. It looks like in some case, they render the URL in the help center (/hc/requests) and sometime the ti...
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Hi Remi, thanks for your reply. 1. I was talking about email address added as a CC, not that of the requester. Or, do you mean that if an unregistered email is added as a CC by a requester, that ti...
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Thanks a lot for your prompt reply. I've already had a glance at this article, but I went through this more carefully this time. There's no mention about the case of restricted access with the allo...
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Ok, thank you. That seems to be clear ! Good day to you !
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Hi there ! I'm not sure to understand when a reply to a side conversation becomes public or not. When someone replies to a side conversation notification created by a trigger, the reply becomes a ...
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Hi there ! I read that the Next reply metric begins with the oldest unanswered customer's comment. Does the term "customer" mean any end user, not necessarily the requester ? That is, CCs added by ...