Madalina Georgescu

Hi, 

I was trying to implement a trigger in my Zendesk account, to set Priority to Urgent and send an email to a group, when a new ticket is created, that has the word 'urgent' in Subject. 

I followed the instructions found here https://support.zendesk.com/hc/en-us/community/posts/115009216708-Triggers-Email-Group-Notification

The Priority flag is changed automatically, but the email is not being sent. 

Are there any other requirements for sending emails to a group with triggers? 

Thanks!