Trevor Piercey
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Total activity31
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Last activity
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Activity overview
Latest activity by Trevor Piercey-
Trevor Piercey created a post,
Admin Centre Re-direct in Event Log
Feature Request Summary: Prior to moving to the Admin Centre, when you were in the ticket view and selected the "Events" logs, you could see the Triggers/Automations that were taking place on you...
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Trevor Piercey commented,
Hey team, to add to this, it's simply ridiculous that this isn't pre-built. By not having this by default, you're telling me that the product team doesn't think that EVERY SINGLE COMPANY that uses ...
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Trevor Piercey commented,
Hey Team! We have a question about the "visitor path" in the Agent Workspace. All we can see is "Iconosquare" (our product) but we can't see the ending of the URL's without hovering over. Is there ...
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Trevor Piercey commented,
Hey Team! Can we get an update on this one? It's weird that when we try and insert an article from the help centre, this is what it looks like - which is not what happens in the ticket view. scree...
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Trevor Piercey commented,
Can we have an update on this please? we also just launched ZD chat (in Agent workspace) but it seems kind of pointless/ridiculous that this feature is not available to use in tandem. i.e- being ...
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Trevor Piercey created a post,
"Group/Department" names should be different for internal vs. customers
AnsweredHey Team! So we are just about to launch chat, and are finding it very confusing to not have 2 different names for both internal "Groups" and user view "Department". For ex. We had a Group called ...
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Trevor Piercey commented,
Hey there! I was wondering if you can please update the emoji's based on what they are actually called? For example, if I type :blush: - that should show you the emoji that is currently named :sm...
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Trevor Piercey commented,
This would be great. (to have this as a setting as I'm sure there are use cases that would require it) but for us, it doesn't make any sense to tell the customer their request is being merged into ...
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Trevor Piercey created a post,
Emoji's for End Users
Hey team, I know that this was already a post, but truthfully I'm surprised this has never been implemented. I understand that emoji keyboards differ across devices and it can make it quite trouble...
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Trevor Piercey commented,
+1000 on what @... said :) While I understand the feature is "somewhat new". The current set-up doesn't allow the flow to be created for the same brand (Brand A) in multi-language. Our customers a...