Carter Glascock
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Total activity10
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Last activity
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Activity overview
Latest activity by Carter Glascock-
Carter Glascock commented,
Our use case would be different, but I agree that a re-thinking of permissions/access to Organizations and End Users needs to be done for various agents and groups; we, too, have a bottleneck aroun...
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Carter Glascock created a post,
CC'ed contacts causes end users being created
While I consulted with Support via chat recently and was asked to create a post here, I do see that my issue has been brought up before: https://support.zendesk.com/hc/en-us/community/posts/360037...
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Carter Glascock commented,
Upvoting this; our email signature platform misses out on this feature. Given that Zendesk does not support HTML formatting for all outbound correspondence, restricts how our email communication is...
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Carter Glascock created a post,
Signature formatting and Side Conversations
While it looks like we can use Markdown to format signatures in our users' profiles for outbound ticket communication, if the signature is injected into a Side Conversations using Markdown formatti...