Puneet Misra
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Total activity26
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Last activity
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Activity overview
Latest activity by Puneet Misra-
Puneet Misra commented,
Hi Zendesk, Any updates on this?
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Puneet Misra commented,
Zendesk It does not seem like there is any priority to fix this issue. Can you consider allowing admins or end-users to remove ratings? Good and Bad? This can help us use some of the workarounds. O...
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Puneet Misra commented,
Violeta Micu Caroline Kello Jenny Gillett Hi All, I am following up on this thread. Is this still a top priority on your product roadmap? If not, is there any updates or workarounds you can share w...
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Puneet Misra commented,
Dave Dyson Thank you! Do you know if it is possible to modify a template or trigger of some sort to customize the messaging a follower/CC would receive?
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Puneet Misra commented,
Is there a trigger that controls when the follower notifications will be sent? I have a case where we need certain internal comments to NOT send a notification to the follower. Looking to apply som...
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Puneet Misra commented,
Stephen Belleau Can you elaborate on the steps? I am using the tables visualization type and I do not see tables under Chart Configuration and the steps in the Working with tables. do not have the ...
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Puneet Misra commented,
Hi, How can I hide the tickets column from a COUNT(Tickets) Metric? I am not using columns on my report but there is a column for tickets that is populated with 1 representing every ticket ID. I am...
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Puneet Misra commented,
@... Thank you, this is a suitable workaround, although not ideal as compared to the previous Agent Workspace.
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Puneet Misra commented,
In the previous UI there was a field right on top "To:" titled "From:" and this would display the email address in the same format as "To:". Having the "From:" field visible on tickets will be very...
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Puneet Misra created a post,
Ticket Tab Displays Requestor Name Instead of Subject
Hello Zendesk,In this new UI update, the ticket tab section now displays requestor names instead of the subject. Can you explain the logic behind this change? We are not finding it useful since som...