Justin Federico
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Total activity127
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Last activity
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Votes on activity by Justin Federico-
Does setting the management permissions replace or supersede the "Help Center > Manage Guide" checkbox in the role settings?
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Jake Bantz You are right! When using Form 2 the brand does change (trigger) from the default brand so the user will not see the ticket in their activities unless they go to the HC for Brand 2. We a...
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We have 2 brands with a help center for each brand. We have a particular ticket form that is associated with both brands and we can see this form in both help centers. Brand 1 HC Form 1 Form 2 Br...
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Stephen Belleau This is exactly what I have from an automation standpoint save for some conditions that are specific to our system (affected forms and such). My automation rules only set a tag when...
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Stephen Belleau Thanks for the response. I'll try to explain the best I can. I am trying to implement a 3-stikes process for unresponsive customers. I have 3 automation rules that use "hours since ...
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I am considering making the move to the new MS Edge browser. Noticed that the extension no longer exists in the Chrome Store. I really need this as I have Explore reports and other external apps th...
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Got this working now on MS Edge. Thanks for the steps @...!
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Exactly what I was looking for. Thank you for this!
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@... Does your trigger fire on creation or on update? If on update, you need another action on the trigger that will add a tag or set a field value on the ticket. You will also need to add that tag...
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If using tags, You have one tag that will fire the trigger and you will need a second tag that prevents it from continually firing. The trigger should add that second tag in its actions.