Justin Federico
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Total activity133
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Last activity
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Recent activity by Justin Federico-
Have there been any updates regarding the new webhooks feature? Do we know if we will have the ability to specify custom headers?
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Like others, I have a 3rd party app that does not support basic auth. I need to be able to pass an API token value in the auth header. Thus far I have not found a way to do this. I was able to do t...
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Deactivating the help center would make it unavailable to our users and this is not ideal. I would like to have another option to temporarily prevent article notifications from being sent when chan...
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@... I am currently using the Project Management App to link tickets. We have a certain situation where we are creating a new ticket via the API and we are looking for a way to auto-magically link ...
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Will we be able to report on the number of article comments on a periodic basis? Also, would we be able to determine if a comment is left by an end-user or an agent?
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@... You might try having both the "Ticket is Updated" and "Ticket is Created" under the "Any" conditions. This blocks all the replies for me.
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Is the "No Reply" brand present on the New tickets? In the ticket events, is there any difference between the first reply and the other 5 replies?
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@... Are you trying to prevent follow-up tickets to the original ticket or are the subsequent replies creating a brand new request? The tag added by the email blocking trigger would be inherited by...
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Are there any known issues with syncing contacts to users and having "Allow users to belong to multiple organizations" enabled for customers? I have seen that having two Orgs for the same user caus...
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Exactly what I was looking for. Thank you for this!