Justin Federico
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Recent activity by Justin Federico-
@... Does your trigger fire on creation or on update? If on update, you need another action on the trigger that will add a tag or set a field value on the ticket. You will also need to add that tag...
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+1 I would like to see "Visible to" added to the Filters and Bulk update options as well as the ability to add this as a column.
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Sorry to hear that @.... I was hoping this would work for you. This was the only other option I could come up with. It seemed to work for me on two new articles I created in the sandbox. I never sa...
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You might try publishing the articles with the "Visible to" field set to "Agents and managers". This will prevent the notification to end-users. Agents will still be notified if they are following....
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I was informed by Zendesk support that the app is EOL and there will not be any ongoing development. That said, are there any plans to replace the app or open the code?
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We are migrating data from one SFDC instance into another that has data sync configured to our Zendesk instance. What is the expected behavior for accounts that are duplicated by sync from SFDC? If...
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@... I will be cloning all my existing queries to my new dataset(s). I was wondering if there was an easy way to do this rather than one by one.
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Great. Thanks again!
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@... Thanks for this! If I create a new dataset will it be updated if/when there are updates to the default datasets?
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Same issue. We are no longer seeing the date formatted properly in our reports.