Justin Federico
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Total activity133
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Last activity
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Recent activity by Justin Federico-
Kasper, I had considered that option but it leaves that "hidden" topic visible for agents. I guess I could go a step further and limit the visibility of the topic further using a user segment. Thanks!
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Hello Kasper, I was thinking about something less permanent than deletion as there may be useful information in the posts/comments even though it may no longer be relavent to keep them public. The ...
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I am considering making the move to the new MS Edge browser. Noticed that the extension no longer exists in the Chrome Store. I really need this as I have Explore reports and other external apps th...
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@... This might help you out. https://support.zendesk.com/hc/en-us/articles/360022183574-Reporting-with-tags#topic_yqj_b2b_ghb
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That dark theme is very dark!! It will take a bit to get used to but this is a much needed feature. Using Chrome
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I created a new dataset as described and this did fix the issue with the tag filter but this is still only useful for inclusions. Is creating a new dataset going to be a common occurrence as a work...
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+1 I am confused about what the Tag Filter is supposed to do. It does not seem usable as it is now.
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+1 This is something that many of our agents are requesting.
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@Zunaira If you don't mind me asking, what was your workaround?
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We would also like to have more granularity within our community. We are looking to totally reorganize our posts and having sub-topics would be a great way to get this accomplished. Up-vote!