Justin Federico
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Recent activity by Justin Federico-
Jake Bantz You are right! When using Form 2 the brand does change (trigger) from the default brand so the user will not see the ticket in their activities unless they go to the HC for Brand 2. We a...
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We have 2 brands with a help center for each brand. We have a particular ticket form that is associated with both brands and we can see this form in both help centers. Brand 1 HC Form 1 Form 2 Br...
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It could just be a "first-run" symptom where some tickets had an "hours since pending" value higher than 24/36. I just wanted to make sure it was not going to keep happening. I will need to keep te...
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While I don't mind chat per se, as it does have its place for some levels of support, making it the primary channel is not fit for purpose for many. As said before, most do not have the time to spe...
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Stephen Belleau This is exactly what I have from an automation standpoint save for some conditions that are specific to our system (affected forms and such). My automation rules only set a tag when...
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Stephen Belleau Thanks for the response. I'll try to explain the best I can. I am trying to implement a 3-stikes process for unresponsive customers. I have 3 automation rules that use "hours since ...
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We were able to accomplish this using the API where one user was subscribed to all sections within a given category. This tells me that this is possible. Whether it would be implemented is another ...
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Has the Project Management App been updated recently? We are now seeing that comments made to a child ticket are being added to the parent ticket as an internal note. Just not sure when this starte...
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+1 I would like to see "Visible to" added to the Filters and Bulk update options as well as the ability to add this as a column.
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Sorry to hear that @.... I was hoping this would work for you. This was the only other option I could come up with. It seemed to work for me on two new articles I created in the sandbox. I never sa...