Justin Federico
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Total activity133
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes25
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Comments
Votes on activity by Justin Federico-
+1 This is something that many of our agents are requesting.
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That dark theme is very dark!! It will take a bit to get used to but this is a much needed feature. Using Chrome
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+1 I would like to see "Visible to" added to the Filters and Bulk update options as well as the ability to add this as a column.
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+1 I am confused about what the Tag Filter is supposed to do. It does not seem usable as it is now.
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The backlog dataset is essentially unusable without having the ability to filter based on Ticket Forms at the very least. Since we are not using brands, all of our products have their own ticket fo...
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It could just be a "first-run" symptom where some tickets had an "hours since pending" value higher than 24/36. I just wanted to make sure it was not going to keep happening. I will need to keep te...
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Like others, I have a 3rd party app that does not support basic auth. I need to be able to pass an API token value in the auth header. Thus far I have not found a way to do this. I was able to do t...
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@Zunaira If you don't mind me asking, what was your workaround?
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Will we be able to report on the number of article comments on a periodic basis? Also, would we be able to determine if a comment is left by an end-user or an agent?
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Our ticket sync was disabled for some reason on 10/31/22. There were no alerts to any issue or any notification that the sync was disabled. Are we to get alerted (by email or otherwise) when the da...