Justin Federico
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Last activity
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Recent activity by Justin Federico-
Resetting "Hours Since" Timers
Is there a known way to reset an "hours since" timer? Specifically "hours since pending" without creating rules that will toggle the ticket status. Is there an API value that can be set back to zer...
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API Script for Guide - Following sections
AnsweredHas anyone created or come across an API script that would allow you to subscribe a user(s) to all of the sections and subsections in a particular category?
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Make following of a section be inherited by the subsections
With the introduction of subsections in Guide, our help center now has many sections and subsections. When a section is followed, make all subsections followed as well. This would also apply to any...
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Maintenance Mode for Guide
As a Zendesk admin, I would like to see a feature that would allow you to put the help center in a maintenance mode. When in this mode, changes to articles such as publishing or moving would not tr...
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FR - Knowledge Base Dataset
We would like to be able to report on the number of article comments on a periodic basis. This could be done per all articles, per subset of articles, or per article. Also, we would like to be able...
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Article Verification date shown on articles
When an article is verified I would like the verification date shown in the article details in Guide Admin. Currently, we only see that the article is "verified" but no indication as to when it was...
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Ability to archive posts/comments
I would like to have the ability to archive posts/comments rather than just being able to delete them.
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Require log in for ticket submission via the Web Widget
Our help center allows our visitors to view almost all the content without logging in. However, when the user wishes to submit a ticket from the help center they must log in with their email and pa...
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Query Permissions
PlannedThis was something that existed in GoodData and was very useful. We had a bunch of users that could create reports and dashboards in GoodData. The ability to restrict access to reports and dashboar...