Zahida BUCKSUN

Total activity

11
Last activity

March 17, 2022 10:07
Member since

April 15, 2021 14:30
Following

0 users
Followed by

0 users
Votes

1
Subscriptions

6

Activity overview

Latest activity by Zahida BUCKSUN

Zahida BUCKSUN created a post, May 10, 2021 07:58
Etendre la capacité d'envoi des pièces jointes
1. Community
2. Feedback - Ticketing System (Support)
Bonjour, La limitation d'envoi de pièces jointes à 7Mo avant transformation de celles-ci en liens pose problème à nos partenaires ayant prévu des intégrations automatiques des PJ dans leur applica...
- Zahida BUCKSUN
- Created May 10, 2021 07:58
- 2 followers
- 0 comments
- 2 votes
Zahida BUCKSUN created a post, February 10, 2021 17:19
Rendre paramétrable le délai avant passage de ticket en statut clos
1. Community
2. Feedback - Ticketing System (Support)
Bonjour, Actuellement les paramétrages systèmes de Zendesk imposent un passage en statut "clos" des tickets en statut "résolu" depuis 30 jours. Il arrive que dans notre activité, une réponse soit...
- Zahida BUCKSUN
- Created February 10, 2021 17:19
- 2 followers
- 0 comments
- 0 votes
Zahida BUCKSUN commented, January 18, 2021 17:58
Hi, If an agent who is supposed to be "out of office" answers on a ticket, will Zendesk consider he is no longer out of office and will keep his assignment on the ticket ? And what about the other...
- View comment
- Zahida BUCKSUN
- Created January 18, 2021 17:58
- 0 votes
Zahida BUCKSUN commented, October 12, 2020 09:32
+1 We need this functionality. Our agent are not informed when an answer is not delivererd. Thank you.
- View comment
- Zahida BUCKSUN
- Created October 12, 2020 09:32
- 5 votes

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