Zahida BUCKSUN

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. When an agent is out of office, how can I reassign their open tickets?

Hi,  If an agent who is supposed to be "out of office" answers on a ticket, will Zendesk consider he is no longer out of office and will keep his assignment on the ticket ? And what about the other...

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• Zahida BUCKSUN
• Created January 18, 2021 17:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

+1  We need this functionality. Our agent are not informed when an answer is not delivererd.  Thank you.   

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• Zahida BUCKSUN
• Created October 12, 2020 09:32
• 5 votes