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Ad Astra Support

Joined Apr 15, 2021

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Last activity Dec 27, 2023

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ACTIVITY OVERVIEW

Latest activity by Ad Astra Support

Ad Astra Support commented,

Community comment Discussion - Tips and best practices from the community

How exactly do I blank out the date of the custom ticket field once the reminder date is reached if we can not add an action on the automation to "set to a specific date" to a blank field? So many people have said they get an error, but not seeing a solution. 

View comment · Posted Sep 15, 2022 · Ad Astra Support

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Ad Astra Support commented,

Community comment Feedback - Ticketing system (Support)

I’m not able to access the link as well.

View comment · Posted Jun 09, 2022 · Ad Astra Support

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Ad Astra Support commented,

CommentMore integrations

What is the Invocation ID on the Activity tab of the HubSpot Integration webhook?  

View comment · Posted Apr 26, 2022 · Ad Astra Support

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Ad Astra Support commented,

Community comment Feedback - Ticketing system (Support)

I agree with this as well!

View comment · Posted Apr 22, 2022 · Ad Astra Support

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Ad Astra Support commented,

CommentManaging your email

I am also interested in Micheál McArdle comment/question, can someone at Zendesk, please respond? 

View comment · Posted Apr 05, 2022 · Ad Astra Support

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Ad Astra Support commented,

CommentWeb Widget (Classic) documentation

Is it possible to add a hyperlink to the web widget? We would like a link to our ticket submission best practices article to show up somewhere on the ticket form.

View comment · Edited Mar 14, 2022 · Ad Astra Support

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Ad Astra Support commented,

CommentHow to fix issues with the community forum

Nazir Kabbani

I found 2 posts in the product feedback section that we can upvote to have notifications sent when articles are updated. I have upvoted both articles. 

Follow article feature to notify users of article content updates

Notifications for updated content in articles

View comment · Posted Feb 22, 2022 · Ad Astra Support

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Ad Astra Support commented,

CommentEnd-user guide for Help Center

I found 2 posts in the product feedback section that we can upvote for this functionality. I have upvoted both articles. 

Follow article feature to notify users of article content updates

Notifications for updated content in articles

View comment · Posted Feb 22, 2022 · Ad Astra Support

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Ad Astra Support commented,

CommentEnd-user guide for Help Center

I agree with support admin!

View comment · Posted Jan 21, 2022 · Ad Astra Support

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Ad Astra Support commented,

Community comment Feedback - Help Center (Guide)

I agree!

View comment · Posted Dec 20, 2021 · Ad Astra Support

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