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Daniel Hart

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Activity overview

Latest activity by Daniel Hart
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    Daniel Hart commented,

    1. Community
    2. Feedback - Ticketing System (Support)
    3. Customize Agent Workspace

    As many have mentioned already, when dealing with longer emails in Zendesk Support, having the reply/comment field at the bottom is a major pain. Having it at the top like the older view, but separ...

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    • Daniel Hart
    • Created
    • 8 votes
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    Daniel Hart created a post,

    New tickets created as private note

    Answered
    1. Community
    2. Zendesk Suite Q&A

    Hi, Is it possible to have new tickets created from a defined email address to be a private note? I ask this as we generate licences for our software, and we have a form that gets completed by our ...

    • Daniel Hart
    • Created
    • 2 followers
    • 1 comment
    • 0 votes