Matt
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Last activity
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Activity overview
Latest activity by Matt-
Matt commented,
That's a good question, James. Right now, we're simply using the information to categorize by city/school. However, I'm new to this role and learning more about Zendesk every day. In the future, if...
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Matt commented,
Hi James, Really the examples I gave are exactly what my agents are having to get from customers, and then copy/paste into the ticket. We are a school picture company, so typically we ask for their...
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Matt created a post,
Import Facebook User Data into Tickets
Would love the ability for Facebook users to give permission to share their user information with Zendesk (e.g. First/Last Name, Email Address, City, State) when interacting via private message. Ou...