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Risetime

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Activity overview

Latest activity by Risetime
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    Risetime commented,

    1. Support
    2. ...
    3. Measuring success
    4. Defining SLA policies

    Hello,  I happen to log into my helpdesk over the weekend and noticed that a SLA was about to hit its limit, I initially ignored it assuming the countdown was paused as it was a Saturday and my sch...

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    Risetime commented,

    1. Community
    2. Feedback - Ticketing System (Support)
    3. Ability to set Requester:Organization from Triggers

    Hi can someone help me with the work-around James mentioned, I followed his instructions, but my authentication is not working properly. I am not sure what I am doing incorrect. What should I be us...

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    Risetime created a post,

    Closed in the Last 7 days

    Answered
    1. Community
    2. Zendesk Suite Q&A

    Hello, We recently moved from JIRA to Zendesk and in JIRA I had a report that I would send to my customers that would list all of the tickets that closed in the last 7 days (plus any open tickets),...

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