DonnaJ
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Total activity22
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Last activity
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Activity overview
Latest activity by DonnaJ-
DonnaJ commented,
But, it looks from what you provide, above, that I would have to run the 2nd option for EACH article to find which ONES have attachments. Is there no way for something to look at all articles and t...
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DonnaJ created a post,
Find Help Center Articles with Attachments
AnsweredIs there a way to find Help Center article that have attachments? I know we have only a few, but I don't know which articles!
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DonnaJ created a post,
Delete images
AnsweredI'm using Paligo to manage my ZD content and will publish from Paligo to Zendesk. I notice, in test publishes, that with existing ZD articles, when Paligo publishes to ZD, it ADDS a new set of imag...
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DonnaJ commented,
I don't think this is a "problem" of kBackup. Why can't I get anyone to just tell me HOW duplicate images are handled in Zendesk? If I use "icon.png" 3 times in a single article, but I've only uplo...
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DonnaJ created a post,
Why are images duplicated in Zendesk storage for Guide articles?
AnsweredI've just posted this same question as a support request, but want to ask it here, too: -------------------------------- Having recently used kBackup to download my entire Guide repository, I am tr...
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DonnaJ commented,
@...: Can you tell me how the file names that I get running kBackup are derived? The article files often have "..." so I'm guessing that you're chopping the name at some point. What can you tell me...
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DonnaJ created a post,
Versioning for countries (not languages)
AnsweredI want to have multiple versions of an article and then deliver the right version to a user based on what COUNTRY they come in from. Is there a way to set this up? FYI, not talking about language s...
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DonnaJ commented,
I have individual articles with 36+ sometimes more labels. I want to bulk-delete all of these labels because when they were added, someone was under the impression that the more words in a label, t...
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DonnaJ commented,
Just wanted to add my thanks for a great tool. We have SSO and so Felix pointed out that I'd have to have a non-SSO login. Once I got that kBackup worked like a charm. We have (for now) a pretty si...