Karen D Snyder
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Total activity153
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Last activity
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Member since
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Following0 users
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Votes81
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Activity overview
Latest activity by Karen D Snyder-
Karen D Snyder commented,
We have a brand in our HelpDesk that shows a sidebar with the sections on article pages, as shown below. So it's not a full table of contents, but does provide navigation to sections. I can share ...
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Karen D Snyder commented,
Hi Ruthy, I'm glad that I helped you figure this out, because I was really perplexed by this. I'm still not sure that I fully understand what the problem was. Did the section title have a dash or s...
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Karen D Snyder commented,
This is very strange, because the before pseudoclass should exist automatically in the Font Awesome style sheet. Did you add Font Awesome in your theme by adding a line like this in document_head.h...
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Karen D Snyder commented,
@... It looks like you're using font awesome, so now I see you don't need to have uploaded icons to assets. It looks like your code is missing the closing quote and angled bracket, so I'm not sure ...
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Karen D Snyder commented,
@... I found in my notes that I also ran into this problem last September that zd-autocomplete-option seemed to have changed to zd-autocomplete-multibrand. My speculation was that it was related to...
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Karen D Snyder commented,
@..., are you having problems with the icon showing on the category link on the home page, or with the icon showing on the category page? Some things I could think of to check: Was the image you a...
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Karen D Snyder commented,
@... To remove a form from the dropdown, first you need to get the form ID, which you can do by navigating to Settings > Manage > Ticket Forms, and clicking the ticket form to open it. The form ID...
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Karen D Snyder commented,
@... and @..., I had the same problem last week where I was creating an HTTP target, and got back status HTTP 401 Unauthorized with { "error": "Couldn't authenticate you" }. I solved it (with help ...
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Karen D Snyder created a post,
Import error dialog box should have specific error and file name, and should not disappear after a few seconds
The problem: Recently when I tried to add a theme by uploading a zipped theme, the import failed, and the error dialog box contained: Failed to import theme. We were unable to complete the import o...
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Karen D Snyder created a post,
Requiring a ticket attachment if a particular dropdown option is selected
Update from Community Team: jQuery has removed in v2 themes and this tip doesn't work without jQuery. How to require an attachment in a ticket if a particular dropdown option is selected We needed ...