Sara Ledger
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Total activity87
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Last activity
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Activity overview
Latest activity by Sara Ledger-
Sara Ledger commented,
Sean Chuang How are people supposed to track that request if you've marked this post as answered when it is no longer answered but in the backlog? Will you still be posting updates to this post?
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Sara Ledger commented,
Sean Chuang I already reached out to Support and they said they escalated to Management and the Product team who said this was intentional functionality and that they only thing I could do besides ...
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Sara Ledger commented,
+1 on this. Would be incredibly beneficial to have something similar to assume identity but maybe an assume role so Admins can check the configurations we're working on from that view without creat...
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Sara Ledger commented,
Is there anything in the works to do a filter for only all new tickets assigned to my groups?
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Sara Ledger created a post,
Don't Change Previous Note Content
AnsweredFeature Request Summary: Zendesk should not change information in past notes on tickets. This appears to be an issue specifically and only with Talk generated tickets. Description/Use Cases: 1....
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Sara Ledger commented,
We are a national company and this is a major issue for us due to multiple states requiring two party consent for recording. This is a legal issue that we need to provide an automated message for t...
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Sara Ledger commented,
Created a new Feedback item for the request in multiple comments to separate the redaction and delete ticket permissions: https://support.zendesk.com/hc/en-us/community/posts/4574626017050-Separate...
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Sara Ledger created a post,
Separate Permissions for Deleting and Redacting Tickets
CompletedFeature Request Summary: The Permissions for deleting tickets and redacting content on tickets should be separated into two different permissions. Description/Use Cases: We need to allow our a...
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Sara Ledger commented,
Jun Qin - Since you can't blank out follow up tickets, we have a trigger to blank out follow-up tickets. When it meets the below all conditions, we have a Remove Tags action to remove the tags ass...
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Sara Ledger created a post,
Dark Mode for Zendesk Guide
Feature Request Summary: Requesting the ability to have an End-User switch to enable/disable Dark Mode in their instance of the Guide. For example, a toggle on their profile. Description/Use Cas...