Jacuk-Zurak, Marta
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Total activity46
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Last activity
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Activity overview
Latest activity by Jacuk-Zurak, Marta-
Jacuk-Zurak, Marta commented,
Hi @... Thanks for your feedback! I thought so, that it won't be a quick-win here, but just wanted to point that something like this might be useful in the future.
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Jacuk-Zurak, Marta created a post,
List of Views where ticket is visible
Hi, I am implementing new processes in Zendesk for different tickets. It is sometimes a quite challenging task, where a lot of integrations are included. Once it is implemented there, we are making...
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Jacuk-Zurak, Marta created a post,
Deleting queries used in a Dashboard
Hi, I am facing an issue where I want to remove many of the queries that are used in a specific Dashboard. These queries are copies - it was done when the whole Dashboard was cloned, including the ...
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Jacuk-Zurak, Marta commented,
Hello, It would be great to have the ability to clear Date custom fields via Triggers. We have such date set automatically when some conditions are met - it is called a Payment date. Sometimes the ...
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Jacuk-Zurak, Marta commented,
Hello, We have same problem, the restriction on attachments added by End Users is available on Chat. But when a Customer get into Help Center -> My Activities portal he can upload any type of attac...
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Jacuk-Zurak, Marta created a post,
Changing drop-down values and tags - get issues with the tickets
Hello, Recently I have to update one of my drop-down with new values, remove old one, update tags to have one pattern of them. After that change, I had to face a big problem. As an example, I will ...
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Jacuk-Zurak, Marta commented,
Hi, Is it possible to get the First Resolution time as a date? I would like to see all tickets that were first-time solved within the last 7 days. Thanks
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Jacuk-Zurak, Marta created a post,
Update of the group, but keep assignee in a bulk update of tickets
Hi, I am struggling with the updating Group in bulk. I have a view showing me tickets from different groups and the plan is to remove the groups at all. I am updating the group in bulk, but a lot o...
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Jacuk-Zurak, Marta created a post,
Checking status of tickets in bulk - or other information
Hi, It would be great if I will be able to check the status of the tickets that I have listed. Background: I have closed by an automation/trigger/API hundreds of tickets from different groups and w...
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Jacuk-Zurak, Marta created a post,
Explore - Audit Log with list of changes
Hi, I got a situation where I have built a query and add it to the Dashboard. I shared it with the other agents. After a few days, the dashboard has gone - I do not recall I removed it. I think, th...