Jacuk-Zurak, Marta
-
Total activity60
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes7
-
Subscriptions26
Activity overview
Latest activity by Jacuk-Zurak, Marta-
Jacuk-Zurak, Marta created a post,
Excel file is corrupted when there is no data in the report
Hi, I have noticed that when a Dashboard is sent or downloaded, where there is no data available at the moment (no tickets met the query conditions/requirements), the file cannot be open and Excel ...
-
Jacuk-Zurak, Marta commented,
Hi, I totally agree with this feedback. We have multiple dashboards that are delivered to the finance team. Some dashboards are automatically processed by scripts for further work. In this case, if...
-
Jacuk-Zurak, Marta commented,
Hello DJ Buenavista Jr. Thank you very much for your comment. i checked my settings and I have it Transcript Visibility set to Public. What I am asking is, if an agent sent manually a transcript (A...
-
Jacuk-Zurak, Marta commented,
Hi, Is this EAP for suggested macros, is it for the English language only or other too? Thanks
-
Jacuk-Zurak, Marta commented,
Hello, Where I can check to which email address the transcript was sent? I can see in Chat product in the chat history -> transcript that "Agent has requested an email transcript." but there is no ...
-
Jacuk-Zurak, Marta created a post,
List of Views where ticket is visible
Hi, I am implementing new processes in Zendesk for different tickets. It is sometimes a quite challenging task, where a lot of integrations are included. Once it is implemented there, we are making...
-
Jacuk-Zurak, Marta created a post,
Deleting queries used in a Dashboard
Hi, I am facing an issue where I want to remove many of the queries that are used in a specific Dashboard. These queries are copies - it was done when the whole Dashboard was cloned, including the ...
-
Jacuk-Zurak, Marta commented,
Hello, It would be great to have the ability to clear Date custom fields via Triggers. We have such date set automatically when some conditions are met - it is called a Payment date. Sometimes the ...
-
Jacuk-Zurak, Marta commented,
Hello, We have same problem, the restriction on attachments added by End Users is available on Chat. But when a Customer get into Help Center -> My Activities portal he can upload any type of attac...
-
Jacuk-Zurak, Marta created a post,
Changing drop-down values and tags - get issues with the tickets
Hello, Recently I have to update one of my drop-down with new values, remove old one, update tags to have one pattern of them. After that change, I had to face a big problem. As an example, I will ...