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Sushant A

Joined Apr 15, 2021

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Last activity Sep 24, 2024

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ACTIVITY OVERVIEW

Latest activity by Sushant A

Sushant A commented,

Community comment Discussion - Tips and best practices from the community

Hi Melody Josey 

Yes, currently it does not work correctly for the conditional field however if you have a non-conditional field then It should work on any number of forms.
 

View comment · Posted Aug 27, 2024 · Sushant A

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Sushant A commented,

Community comment Discussion - Tips and best practices from the community

Daniel Silvestro 

I'm currently working on adding support for multi-level/nested dropdown fields, which I expect to be available in next release by early October.

 

View comment · Posted Aug 22, 2024 · Sushant A

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Sushant A commented,

Community comment Feedback - Help Center (Guide)

Here’s a GIF showing how the searchable dropdown looks in action. (Until Post Approves)

 





 

View comment · Edited Jul 24, 2024 · Sushant A

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Sushant A commented,

Community comment Feedback - Help Center (Guide)

Hi Sam

Yes, it's pending approval. I will wait for some time. If it takes too long, I'm happy to share on Medium.com or Substack.

View comment · Posted Jul 24, 2024 · Sushant A

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Sushant A commented,

Community comment Feedback - Help Center (Guide)

Hey Everyone

I've developed utility for a long-standing issue of searchable dropdown many of us have faced: making dropdown fields searchable in the Zendesk Help Center. 

This lightweight, efficient utility provides a seamless searching experience for dropdowns and offers additional customization options and better UI.

Read the detailed post and learn how to use it: Easily Make Your Zendesk Help Center Dropdown Fields Searchable

View comment · Posted Jul 24, 2024 · Sushant A

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Sushant A created a post,

Post Discussion - Tips and best practices from the community

Hello Zendesk Community!
 

I'm excited to share a solution I've developed for a long-standing issue many of us have faced: making dropdown fields searchable in the Zendesk Help Center. 
This lightweight, efficient utility provides a seamless searching experience for dropdowns and offers additional customization options and better UI.

Request Thread here:

 


 

Here's how you can add this to your help center
 

1. Add the CDN to your Help Center Open your document_head.hbs file and add the following line.

 

 

2. Add the script to your new_request_page.hbs file:
 


  • Replace '4520048004116', 'field_id', and '4520371651476' with your actual dropdown field IDs.


 

 

That's it! Your dropdown fields should now be searchable. ✌️ 

(In fact, Utility takes care of all complex manipulations)

 

 

Additional Customization: 

 

This solution also allows for easy customization:

1. Custom Placeholder for dropdown
 

zenSelect('4520048004116', {"placeholder":"Select or Type"});

2. Custom No Results Message:

zenSelect('4520048004116', {"emptyMessage":"No Results"});

You can combine both options as shown in the initial script.

 

This solution replaces the old-style dropdown with a more user-friendly, searchable version. It's lightweight, efficient, and easy to add to your help center.

I hope this helps solve a problem many of us have been facing for years. If you find this useful, please consider supporting my work by buying me a coffee ☕ | https://www.buymeacoffee.com/phoenixer

 

Feel free to ask any questions or share your feedback in the comments below!

Note: Zendesk has already planned to implement this feature, though the rollout date is uncertain. In the meantime, delight your end-users with a seamless selection experience.

Nested dropdowns are not supported at this moment. However, based on feedback and demand, this feature will be included in a future version.
 

Edited Jul 25, 2024 · Sushant A

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Sushant A commented,

Community comment Developer - Zendesk APIs

Hi Iva Babukova 

This API endpoint will give you users (Returns a maximum of 100 records per page. so consider pagination if you have more records )
https://parsebiosciences1710795619.zendesk.com/api/v2/users.json


You can read more about authenticating API requests in Zendesk here

View comment · Posted May 29, 2024 · Sushant A

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Sushant A commented,

Community commentDiscussion - Zendesk on Suite best practices

Hi Teresa 

Are other tags available to filter, and only the newly added tag via macro isn't visible?
 

If yes, then there is a likelihood that the tag data is not yet synced in Explore. From the screenshot, I can see that the dataset was updated 1 hour ago when you were creating this report.

You can read more about data sync frequency here

View comment · Posted May 29, 2024 · Sushant A

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Sushant A commented,

Community comment Developer - Zendesk APIs

Hi Romit Bhandari 

Are you trying to scrape the page?

View comment · Posted May 28, 2024 · Sushant A

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Sushant A commented,

Community comment Feedback - Admin Center

Hi Vitalii Petrus 

There is no filter called Notify by, Instead check for target filter if you want to see results for Notify by>Target
 

 Notify by>Target


 Similaraly,

 Notify by>User Email


 Hope this helps!

View comment · Edited May 24, 2024 · Sushant A

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