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Sushant A
Joined Apr 15, 2021
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Last activity Sep 24, 2024
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Latest activity by Sushant A
Sushant A commented,
Hi Melody Josey
Yes, currently it does not work correctly for the conditional field however if you have a non-conditional field then It should work on any number of forms.
View comment · Posted Aug 27, 2024 · Sushant A
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Sushant A commented,
Daniel Silvestro
I'm currently working on adding support for multi-level/nested dropdown fields, which I expect to be available in next release by early October.
View comment · Posted Aug 22, 2024 · Sushant A
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Sushant A commented,
Here’s a GIF showing how the searchable dropdown looks in action. (Until Post Approves)
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View comment · Edited Jul 24, 2024 · Sushant A
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Sushant A commented,
Hi Sam
Yes, it's pending approval. I will wait for some time. If it takes too long, I'm happy to share on Medium.com or Substack.
View comment · Posted Jul 24, 2024 · Sushant A
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Sushant A commented,
Hey Everyone
I've developed utility for a long-standing issue of searchable dropdown many of us have faced: making dropdown fields searchable in the Zendesk Help Center.
This lightweight, efficient utility provides a seamless searching experience for dropdowns and offers additional customization options and better UI.
Read the detailed post and learn how to use it: Easily Make Your Zendesk Help Center Dropdown Fields Searchable
View comment · Posted Jul 24, 2024 · Sushant A
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Sushant A created a post,
Hello Zendesk Community!
I'm excited to share a solution I've developed for a long-standing issue many of us have faced: making dropdown fields searchable in the Zendesk Help Center.
This lightweight, efficient utility provides a seamless searching experience for dropdowns and offers additional customization options and better UI.
Request Thread here:
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Here's how you can add this to your help center
1. Add the CDN to your Help Center Open your document_head.hbs
file and add the following line.
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2. Add the script to your new_request_page.hbs
file:
-
Replace
'4520048004116'
,'field_id'
, and'4520371651476'
with your actual dropdown field IDs.
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That's it! Your dropdown fields should now be searchable. ✌️
(In fact, Utility takes care of all complex manipulations)
Additional Customization:
This solution also allows for easy customization:
1. Custom Placeholder for dropdown
zenSelect('4520048004116', {"placeholder":"Select or Type"});
2. Custom No Results Message:
zenSelect('4520048004116', {"emptyMessage":"No Results"});
You can combine both options as shown in the initial script.
This solution replaces the old-style dropdown with a more user-friendly, searchable version. It's lightweight, efficient, and easy to add to your help center.
I hope this helps solve a problem many of us have been facing for years. If you find this useful, please consider supporting my work by buying me a coffee ☕ | https://www.buymeacoffee.com/phoenixer
Feel free to ask any questions or share your feedback in the comments below!
Note: Zendesk has already planned to implement this feature, though the rollout date is uncertain. In the meantime, delight your end-users with a seamless selection experience.
Nested dropdowns are not supported at this moment. However, based on feedback and demand, this feature will be included in a future version.
Edited Jul 25, 2024 · Sushant A
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Sushant A commented,
Hi Iva Babukova
This API endpoint will give you users (Returns a maximum of 100 records per page. so consider pagination if you have more records )
https://parsebiosciences1710795619.zendesk.com/api/v2/users.json
You can read more about authenticating API requests in Zendesk here
View comment · Posted May 29, 2024 · Sushant A
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Sushant A commented,
Hi Teresa
Are other tags available to filter, and only the newly added tag via macro isn't visible?
If yes, then there is a likelihood that the tag data is not yet synced in Explore. From the screenshot, I can see that the dataset was updated 1 hour ago when you were creating this report.
You can read more about data sync frequency here
View comment · Posted May 29, 2024 · Sushant A
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Sushant A commented,
Hi Romit Bhandari
Are you trying to scrape the page?
View comment · Posted May 28, 2024 · Sushant A
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Sushant A commented,
Hi Vitalii Petrus
There is no filter called Notify by, Instead check for target filter if you want to see results for Notify by>Target
Notify by>Target
Similaraly,
Notify by>User Email
Hope this helps!
View comment · Edited May 24, 2024 · Sushant A
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