Sushant Awalekar

1. Community
2. Zendesk Suite Q&A
3. Automatically adding Custom Ticket Field data to a new ticket

Hi @...,Try this { "ticket": { "subject": "DealDash FedEx Claim Request: {{ticket.ticket_field_27729152}}", "public": true, "description": "this is my content.", "prio...

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• Sushant Awalekar
• Created March 22, 2021 15:19
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Using Forms when you have two different types of customers

Hi @...,Zendesk allows you to restrict forms on a web widget based on your webpages. You just need to define which form you want to display to your internal customers and external customers <script...

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• Sushant Awalekar
• Created March 18, 2021 07:42
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Uploading attachment using JavaScript

Hi james,Can you try this?Replace Content-Type 'Content-Type': 'image/png', with 'Content-Type': 'application/binary', Hope this helps!!   -sushant

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• Sushant Awalekar
• Created March 17, 2021 17:23
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Export data from a Problem ticket

Hi @... @... @... You can export the incident tickets for analysis with the help of API.I have documented workaround herehttps://support.zendesk.com/hc/en-us/community/posts/1260801950849-How-to-Ex...

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• Sushant Awalekar
• Created March 17, 2021 16:57
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Drop Down Menu Value vs Select Option

Hi @...Welcome to the Zendesk Community!Please try this: $("a[aria-labelledby*=1260808799070]").text(); Hope this helps!!-sushant

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• Sushant Awalekar
• Created March 17, 2021 10:13
• 0 votes

1. Account
2. ...
3. How to fix access issues
4. I can't sign into the Zendesk Support mobile app

Jan-Philipp @...This is strange, As I'm on the v2.9.0 with all the latest updates, and looks all fine with the appSeems @... has already created a ticket for this.

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• Sushant Awalekar
• Created March 15, 2021 16:13
• 0 votes

1. Account
2. ...
3. How to fix access issues
4. I can't sign into the Zendesk Support mobile app

Hi Jan-Phillip and KevinCan you please check if mobile app access is enabled under security?If the above setting is disabled for some reason then the mobile app gets logged out automatically and sh...

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• Sushant Awalekar
• Created March 15, 2021 15:35
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Zendesk login issue

Hi @..., As you have agent access ideally you should be able to log in and also your zendesk instance is enabled for google sign in you should be able to login with your registered emailplease chec...

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• Sushant Awalekar
• Created March 15, 2021 13:54
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Zendesk login issue

Hi @...,Welcome to zendesk communityThere are a number of reasons you may be having trouble logging in so can you give more information about what you experience whenn you try to log in.check out t...

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• Sushant Awalekar
• Created March 15, 2021 08:40
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Notification when user posts a comment on a community post

Hi Scarlet,Seems to follow checkbox is unchecked from theme settings.you can simply check it and you should be able to see follow button.Check this gif on how to enable follow button -sushant

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• Sushant Awalekar
• Created February 18, 2021 14:07
• 0 votes