
Shona
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Total activity63
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes12
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Subscriptions25
Activity overview
Latest activity by Shona-
Shona commented,
As per pervious comments, I am one of those Admin people that is not great with coding. I spend weeks trying to work out what I need to do and where to put the coding. All while hoping, I don't b...
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Shona commented,
Thanks Rohan. I am looking for something in between Team Lead and Agent Things I would like them to do: Be able to listen/barg on calls. See dashboards that show current call volume. Things I don...
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Shona commented,
Agree more Macro functionality for Side Conversations would be great. At the moment our Side Conversation Macros are always a two-part process. First macro creates the Side Conversation. Then the...
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Shona created a post,
Custom permission levels in Talk
AnsweredI would love the capacity to make a custom role in Talk. I have some Agents that are highly skilled and able to support/train other Agents, but I don't want them having Admin access. Therefore, a n...
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Shona commented,
Can I make a custom Talk role that is in-between Team Lead and Agent? I have some Agents that are highly skilled and able to support/train other Agents, but I don't want them having Admin access.
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Shona commented,
Following on from the pervious comment. I would also like a view. At the moment I need to tell agents. 1)click on your user profile 2)click 'view profile' 3)change results shown from 'Assigned tic...
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Shona commented,
What is 'code block'; and 'code span'
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Shona commented,
Agree, this is a standard feature in Outlook. People make mistakes. But when private or confidential information is on the line (companies can be fined and taken to court), there MUST be a functi...
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Shona commented,
Thanks @.... I believe if you look at the ticket Event History you would still be able to find what information was first put into a Ticket Field. Therefore for security and privacy, someone could...
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Shona commented,
@... Thanks Dave. I was hoping to use Ticket Fields to collect the information, so that it can be easily exported. Can you redact information that is sitting in a ticket field?