Shona
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Recent activity by Shona-
Following on from the pervious comment. I would also like a view. At the moment I need to tell agents. 1)click on your user profile 2)click 'view profile' 3)change results shown from 'Assigned tic...
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What is 'code block'; and 'code span'
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Agree, this is a standard feature in Outlook. People make mistakes. But when private or confidential information is on the line (companies can be fined and taken to court), there MUST be a functi...
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Thanks @.... I believe if you look at the ticket Event History you would still be able to find what information was first put into a Ticket Field. Therefore for security and privacy, someone could...
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@... Thanks Dave. I was hoping to use Ticket Fields to collect the information, so that it can be easily exported. Can you redact information that is sitting in a ticket field?
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Good call Rachel. At the moment I am sending them to the full training packages, and to be honest they are so scared after watching EVERTHING. They really have no idea how to do their role in the...
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I would add to the above comment. We are needing Team Leaders to report the vaccine status of their staff to us so it can be recorded. We simply need the date it was sighted, by whom and if it i...
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How can I change this recipe to show as Business Hours? I am assuming the above is reported via calendar hours/days. Our business hours a 9am-5pm.
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Hi @..., The information is useful for when they need to leave Zendesk and enter a separate program, i.e. our centralized CRM customer database. Sometime we are needing to download ticket field dat...
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Agree, more reporting options are needed here. At the moment all I can report on via Channels is when a Ticket is created. I can't report on when an Email is created or a Slack conversation is crea...