Eski Admin Hesabı
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Total activity27
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Last activity
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Member since
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Followed by1 user
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Votes4
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Activity overview
Latest activity by Eski Admin Hesabı-
Eski Admin Hesabı created a post,
Creating Subgroups to Manage Departments
Hello, We have different departments and have different teams in all of them. We need sub groups for each department (Group) in order to manage Chat and Ticketing system. The main purpose is; restr...
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Eski Admin Hesabı commented,
Why don't we have sub groups which will help us manage to restrict agents to see other groups' tickets? Is there a way to do this?
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Eski Admin Hesabı commented,
+1 definitely needed. Please add this feature asap.
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Eski Admin Hesabı commented,
We have a social media group dealing with social media messages. We want to route Instagram DM to these groups, but we couldnt find any documentation except then Chat Module Routing. We dont want t...
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Eski Admin Hesabı created a post,
Preventing Admin Role Staff To Grant Other Staff As Admin
We need to prevent admins to give other staff admin roles due to our security issues. Creating custom roles are not suitable because custom roles doesnt have capabilities of and admin. The need is...
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Eski Admin Hesabı created a post,
Restricting Data Shared On API
APı's are used for sharing data with other applications and 3rd parties. Projects worldwide are genarally depends on outsourcing some services. In Zendesk, whenever you authenticate another applica...
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Eski Admin Hesabı created a post,
Creating Token For Specific API-Chat API-Conversation API
AnsweredHello, Tokens are created on Zendesk accountwide which creates Cyber security issues whenever we want to integrate any application or any other institution. This situation abondon us to make new pr...
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Eski Admin Hesabı commented,
Hey, Is there a way; 1- to limit agents not to download the attachments without redaction or deleting? Security issues are very strict nowadays because of GDPR in every country. 2-to limit agents w...
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Eski Admin Hesabı commented,
Any Update about Round Robin issue?
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Eski Admin Hesabı created a post,
Custom Field Date - Stamping Today's Date On user Field
I would like to stamp Today's date on custom created User Field in order to see when the form was created or a ticket field is updated. Is there a way for us to choose @today, @yesterday, @tomorr...