平中　大次郎

Hi.

Previously, you could distinguish between "article images" and "unused images" by inserting images.

However, now it is not possible to distinguish between "article image" and "unused image" by inserting an image.

I received a support reply that it cannot be undone because it was affected by other bug fixes.
https://support.zendesk.com/hc/ja/requests/6841408

Until now, we have created articles by distinguishing between "article images" and "unused images".
Productivity is being affected by the indistinguishability.

Losing existing features is a new bug for us.
I hope for improvement.

Hello.

As far as the ZenDesk articles below are concerned, there is no function to narrow down the related article list by category.
https://support.zendesk.com/hc/en-us/articles/224934288

Our help center divides the categories by product, and if the related article list is narrowed down to the current article category, it will be more relevant and more effective.

In addition, I would like you to narrow down your search suggestions to the current category.
For example, the following example should be a Guide-only search suggestion.
However, the current specifications are not.

Hi.

[Scoped search in Knowledge base] is only works on category pages.
Searching on section pages and article pages will cover all categories.

This specification seems incomplete.
Because the section pages and the article pages have a hierarchical structure under the category page.

I hope this specification will be improved.

I can see sections, but I can't see categories in the Zendesk Explore Knowledge Base.
Without categories, it's completely useless for analysis.

ZenDesk Guideの「記事の管理」で可能な操作を、
Help Center APIで操作できるように要望します。
特に以下３点が重要です。

1. カテゴリやレビューステータスでの絞り込み（進行中／レビュー待ち／公開準備環境）
2. 公開済み記事を修正したステージング状態の記事の取得
3. ステージング状態の記事の公開

我々のサービスではサービスデプロイのタイミングに合わせて、
多くのヘルプの記事を公開します。

ZenDesk GuideのWeb UIで上記３つの操作は可能ですが、
公開対象記事数が多いと非常に手間がかかり、ミスも起こりやすいです。
同じ時間帯に複数サービスのデプロイが発生するとなお厳しい状況になります。

APIでこれらの操作が可能であれば、課題を解決できます。